I -think- we did perhaps 2 upgrades, and then my (very techie) guy began listening to the users: they demanded this, that and the other thing. Upshot: we still have v 6.2 with a jillion hacks. The latest: mods click 'edit', and when the user's post comes up, above it is two different post boxes.
The top one: the post 'title' has a drop-down: the mod simply chooses the infraction: the message is auto-filled, they click send - can even choose to send from 'moderator' instead of themselves.
If I do have to upgrade, going to MISS those neat hacks!