These forums are User to User support, at best you talk with us the UBBDev development group as we're product end users as well. The vendor does not utilize these user to user forums, at all that I can tell; our only point of contact is the ticket system or [email protected]

I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
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