The only way I know is via support ticket
You could try a pm here to UBBSystems but his last visit was 2025
Thanks again for that information. I won't lie, that is a bit concerning to me. I was told daily backups are made of my forums, but if there is no response from UBB, I don't think I have access to those backups. And obviously in the event of outages I am effectively powerless to get access to my own forum backend.
I'm honestly not sure what my options are at this point, other than hope I hear back from them soon. Do we know of any other way to contact the official UBB team that (I had assumed) manage this website?
My monthly payments are certainly being collected, but if services aren't rendered this becomes a problem. I also paid for a support license recently.
Like I said before, the team has always been responsive and extremely helpful and professional. I think very highly of them. But I did notice a ticket effectively did not get answered in mid to late 2025. And the repeated outages are also concerning.
If there is any other recourse or anyone else on these forums I can contact to find out what's going on, it would be much appreciated.
I am only posting here because I have no idea where else to seek help for my particular issue.
