Please understand that we don't mean to offend you at all, and we aren't assuming you're pirating our software. Your use of the product was brought to our attention, and it is our responsibility to follow up on such matters. We are just as anxious as you are to find your license information so that, in the future, you won't have to spend such time and energy on it, you'll just be able to present it to us. It is the license holder's responsibility to maintain their license information, but when such information is lost, we are happy to assist in retrieving it. I encourage you to continue this conversation on the trouble ticket you opened, as that is where you will best be able to receive assistance.
Kate Sloan
Customer Support
Infopop Corporation
Moderator: Community Management Forum
"Barn's burnt down, now I can see the moon." - Masahide
