UBB.threads PHP Forum Software Community Forums Resources and Customizing Admin Zone MSN Blocks My E-mails again

Hello Mark,


Thank you for writing to the JMR Partner Management Team. This is Mark and I will be assisting you with your request to join our program.

MSN Hotmail has a Junk E-Mail Reporting (JMR) Partner Program to help organizations maintain mailing best practices by unsubscribing unwanted recipients and ensuring clean mailing lists.

We are pleased to inform you that xxxxxxxx.co.uk has passed the initial qualifications for enrollment into the JMR Partner Program. Our next step would be to establish a Junk E-Mail Reporting Agreement with your organization.

However, we are unable to establish any connection between your company and the IP's xxxxxxxxxx and yyyyyyyyyy This will not delay the enrollment process; however we will not add the IP to your feedback loop until we receive some confirmation that you have exclusive sending rights. An email sent directly from your ISP should be sufficient.

They can e-mail the confirmation at this address: [email protected]. Please put the xxxxxxxxxx as the subject.

Once we receive the confirmation, we will continue processing your application.

Please note that the intent of this program is to provide you with a list of users that wish to be removed from your mail distributions. Participation in the program does not guarantee that your IP will not be blocked in the future and that individual blocking / un-blocking issues will still need to be handled through the Windows Live Hotmail Support Team.



Regards,


Mark
The JMR Management Team

Microsoft is not the only one playing in this game.

We have identified that messages from your IP (xx.xx.xx.xx) are being filtered based on the recommendations of the SmartScreen filter. SmartScreen is the spam filtering technology developed and operated by Microsoft. SmartScreen is built around the technology of machine learning. SmartScreen's filters are trained to recognize what is spam and what isn't spam. In short, we filter incoming emails that look like spam. I am not able to go into any specific details about what these filters specifically entail, as this would render them useless.

Your last reply dose not help my situation at all and one of the link in the e-mail dose not work.

http://postmaster.live.com/Guidelines.aspx

I'm asking for some human interaction at this point.
Spam emails do not get sent from my server.
Your Smart Screen Filter - is not that smart !
Because i dont spam from my server.

You have wrongly blocked my e-mails.
You keep sending my very technical reasons for why and what that to be honest just go over my head.

Ive subscribed to your JMRP program.
And still have to wait for you to here from my host.

You have mistakenly blocked my server address with your smart filter. And because of this i could loose money and clients, as like my self do not understand why.

From this side,
Nothing has changed from this week to last.
This server has been sending pretty much the same e-mails for almost 4 years. Last year after a re-install of my
server you blocked me and then after filling in this form you allowed my IP to pass again, That was resolved in less than 24hrs. This is getting close to 48hrs now. I have spent too much time with you and your super spam filter to justify the hassle, and is it worth it. But your actions will cost me
in client trust and possible new or lost revenue.

I'm asking you release my IP from your SPAM Filter
as it has wrongly been tagged. We dont send spam.

I dont understand half the questions your asking and the technical replies your sending back to me are even worse.
With broken e-mail links included, how am i supposed to check things out.

The bottom line is from my seat nothing has changed,
my server has been running along nicely for 4 years.
So I can only say your Spam Filter Program has wrongly
detected my server and its mail as spam.

We have members of our forum, who subscribe to e-mail notices, they have to opt into this, its not automatic
so any one who gets e-mail has asked for it from
registration. There are several ways to unsubscribe, but
if they choose not to turn it off or contact me, the easy option your provide to a msn user is "Its not safe" and that is the flaw in your fantastic program, msn users use that option for eaise of use and its people like me who abide by the law and run a clean and successfull forum are being peinalised for msn users being lazy.

Why should i have to suffer and clients suffer also.
You could have given me 2 weeks grace to help resolve this
so no one was put out.

I stand to loose clients if this unfair block continues.
Please forward this message to a supervisor of sorts as
i am of the very strong opinion that your Super dooper spam filter
has mistakenly tagged my IP as spam.....

M

Hello Mark,

We are aware that you need some assistance, however there still remains the issue of the spf records.

We see that you do have SPF/SenderID records, which does positively impact the reputation of the sending IP. We reviewed your SPF record and note that it terminates with ?all. To maximize deliverability we recommend changing it to -all.

Currently it reads as follows; v=spf1 a mx ip4:xx.xx.xx.xx ?all

You can easily correct your SPF record via our Sender-ID wizard located at http://www.microsoft.com/senderid/wizard Note this wizard provides flexibility to customize your records. To maximize compatibility and deliverability among receiving networks we strongly encourage you to NOT include a "PTR" record (as also discouraged by the IETF in RFC 4408), and to create a record optimized for BOTH the "Mail From" and the Purported Responsible Address, (PRA).



You may also wish to reference RFC 4406, "Sender ID: Authenticating E-Mail", which defines the Sender ID specification. It is available at: http://www.ietf.org/rfc/rfc4406.txt



Just a reminder, it is very important that you reply to our original emails as we have to connect the threads in an ongoing investigation. We also need confirmation from the application to join the JMRP. Do you have the SR# from which you enrolled?



Regards,

Cheryl Ann

Windows Live Hotmail Domain Support

Mark posted in the first post where he was requested to make a change from ?all to -all,
several days and lots of complaints more he's still posting that they're requesting him to change ?all to -all
......... it doesn't sound like the delays were all MS's doing

Thank you for writing back to the JMR Partner Management Team. I have read your previous e-mail messages,
as well as the responses of other support representatives. This is Paul and I gather that you want to join the
Junk Mail Reporting Program.

Mark, we apologize for the confusion that this issue has caused. I checked our records and verified that
we did receive a confirmation message from your ISP regarding your exclusive sending rights for the IP addresses,
xx.xx.xx.xx and xx.xx.xx.xx. We appreciate all the information that you sent. I will take the
responsibility in making sure that your concern will be given priority.



If you have any questions, please feel free to respond to this email with any questions.
We look forward to your participation with the program.

MSN.com, Live.com, and HotMail.com have implemented some new security measures taking place mainly on MSN and Live sites. These upgrade are slated to be implemented fully in HotMail in the near future.

What the upgrade brings is a new feeling of security for the email user but a night mare for the providers or services mailing to users in the Microsoft realm. This upgrade is designed to stop ALL spam and regulated by the user email interface allowing for each user to tell Microsoft who spammers are. This is a great Idea but implemented poorly with the usual Microsoft flaws and oversights. The spam still makes it through but legit automated email from systems like ours get caught in the cross fire and allows for ANY user to black list our servers in their firewall.

If a newly registered user of ( Your Forum Name Here ) or even a past registered user decides they no longer wish to receive email from our automated system that includes Private Message notifications or even post notifications and elect to stop then using Microsoft's new system by clicking the "Not Safe" over changing their settings for those email notifications on our site here it will ban our entire server from sending email to every registered user on our system to their email clients.

In this case we would need to spend days of filling out forms and requests to Microsoft to have our server taken out of the banned list. This is not permanent as the next time some one clicks the "Not Safe" link once again we would have to start all over again to have our service cleared in the system to send out email to users on the Microsoft system.

The flaw is that the people sending all this spam email change servers per email volley as to evade this filter.

We at ( Your Forum Name Here ) and the ISP owner, ( Your ISP Name Here ), are not going to be wasting time with Microsoft on a weekly basis to continue to have our users receive email from our service to a Microsoft email address. We intend to not allow the use of any email address on those systems to be used in registration here at ( Your Forum Name Here ). Please remember that you must maintain a valid email address where we may reach you at any time per the TOS to remain active on our site.

Those of you currently using a Microsoft email address of such will need to find a new free email provider and update your current email address in our system to continue to receive email notifications from registrations and other services on or through our message board.

We are sorry for the inconvenience this may be causing our members from the stand point of large corporations not seeing the entire picture when it comes to spam email. We also do not condone spam email and are thankful for those companies that are taking efforts to stop or limit these practices thought the internet however, it would be great if the strive to stop spam email practices were designed not to hinder legit operations but actually help against spam email messages.

Sorry Allen your wrong..

2 Days?

Day 1 WED : was wasted as they bounced back my replies.
I showed in the post they blocked my e-mail.

Day 2 ? THUR
I wanted to know if it was all my accounts, as they did not
make that clear in there e-mails, and I wanted to check that
it wasn't just MS doing the "Our way or the Highway" Tactics.

The change from ?all to -all was done the same day.
But i dont think i had mentioned that at my best guesstimate
msn had blocked me for 2 weeks before i was aware of it?

There are *plenty* of sites out there who will do what it takes
to get over the hurdles... it's called customer service.

How on earth could they ban an entire host in response to *1* report of "spam"??? They don't think people hit those buttons even accidentally or something? They can't wait until there are, say, 250 or 500 reports before using such drastic measures?? Or even 5000? Spammers don't send out 1 spam message, they send out thousands or even millions!

Thanks Gizmo, You made me smile today.