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GREAT Support. #234635 02/10/2010 6:28 PM
Joined: Jul 2007
Posts: 91
Wisc.Tiger Offline OP
journeyman
OP Offline
journeyman
Joined: Jul 2007
Posts: 91
Today I put in a support ticket and Rick responded within minutes. What I am sure he thought would just take a little time took a span of 3+ hours. We emailed back and forth I was on the phone with the Domain host. I was at the best saying I was under the weather today, so I typed in my domain name and or folder name wrong can't even remember which, but Rick changed the setup in the forum with the bad info I gave him. Once I figured that out, got some stuff straightened out on domains, Rick went in and changed the set up with the correct Info.

WOW, I am impressed. I have this type of support as long as I pay the small fee of what is it $59 a year, after my first full year of support.

I saw that on vB's (cough) lower end that they give you a whopping 30 days of support.

Also for little fixes here and there you can't beat the support forum. But when it is more than a little fix, the Support Ticket System is the BEST.

Thanks Rick for your HELP.

Let me go see what else I can break today. :rofl:

Val


Re: GREAT Support. [Re: Wisc.Tiger] #234641 02/10/2010 10:11 PM
Joined: Feb 2007
Posts: 1,272
JAISP Offline
Veteran
Offline
Veteran
Joined: Feb 2007
Posts: 1,272
UBB always had the best support out there and some of the best people too. The UBB community here is great as well. I have never seen any other company provide as good of support that this company does and has in the past.

Re: GREAT Support. [Re: Wisc.Tiger] #234642 02/10/2010 11:09 PM
Joined: May 2008
Posts: 735
Bad Frog Offline
old hand
Offline
old hand
Joined: May 2008
Posts: 735
between the guys that hang out here on a daily basis and the official support system, things get resolved quickly.
I have had fantastic luck and Rick is great about solving problems quickly, even when they aren't necessarily the fault of his scripts.


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