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GREAT Support.
#234635 02/10/2010 6:28 PM
Joined: Jul 2007
Posts: 91
journeyman
OP Offline
journeyman
Joined: Jul 2007
Posts: 91
Today I put in a support ticket and Rick responded within minutes. What I am sure he thought would just take a little time took a span of 3+ hours. We emailed back and forth I was on the phone with the Domain host. I was at the best saying I was under the weather today, so I typed in my domain name and or folder name wrong can't even remember which, but Rick changed the setup in the forum with the bad info I gave him. Once I figured that out, got some stuff straightened out on domains, Rick went in and changed the set up with the correct Info.

WOW, I am impressed. I have this type of support as long as I pay the small fee of what is it $59 a year, after my first full year of support.

I saw that on vB's (cough) lower end that they give you a whopping 30 days of support.

Also for little fixes here and there you can't beat the support forum. But when it is more than a little fix, the Support Ticket System is the BEST.

Thanks Rick for your HELP.

Let me go see what else I can break today. :rofl:

Val


Re: GREAT Support.
Wisc.Tiger #234641 02/10/2010 10:11 PM
Joined: Feb 2007
Posts: 1,285
Likes: 1
Veteran
Online Tapedshut
Veteran
Joined: Feb 2007
Posts: 1,285
Likes: 1
UBB always had the best support out there and some of the best people too. The UBB community here is great as well. I have never seen any other company provide as good of support that this company does and has in the past.

Re: GREAT Support.
Wisc.Tiger #234642 02/10/2010 11:09 PM
Joined: May 2008
Posts: 735
old hand
Offline
old hand
Joined: May 2008
Posts: 735
between the guys that hang out here on a daily basis and the official support system, things get resolved quickly.
I have had fantastic luck and Rick is great about solving problems quickly, even when they aren't necessarily the fault of his scripts.


"No matter where you go, there you are."
"If you can't do something smart, Do something right"
"There are three kinds of people in the world, those who can count, and those who can't"

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