Item new but unpacked out of box for set up but never used So I guess you could say it is "used" as a test set up. If you use Century Link for your internet this will work fine. I don't know if it will work with other providers. For a modem to work for your internet service,it must be compatible with both the connection type and speed of your service. This Modem is not compatible with DSL. The package includes the power supply cable and two ethernet wire connections. This is the XG model NOT BG, BZ, LG, or LZ. It has Fiber technology hook up to 940 Mbps Both 2.4 Ghz and 5 Ghz capability for WiFi coverage.
No instruction manual included BUT there are many online instructions and You Tube instructions.