Build your own Cisco Unified Contact Center Enterprise (UCCE) 12.6 environment with this virtual lab package. Designed for IT professionals, Cisco engineers, telecommunications specialists, and contact center administrators who want hands-on experience with Cisco's enterprise contact center technology.
This package provides the files needed to build and configure a virtualized Cisco contact center environment for training, development, and technical exploration.
Key Features
Cisco Unified Contact Center Enterprise (UCCE) 12.6
Cisco Unified Customer Voice Portal (CVP)
Cisco Finesse Agent and Supervisor Desktop
Cisco Unified Intelligence Center (CUIC)
Precision Queue routing and agent skill management
Interactive Voice Response (IVR) configuration
Computer Telephony Integration (CTI)
Contact center reporting and administration
VMware virtualized deployment
Ideal For
Cisco collaboration engineers, contact center administrators, IT students, and telecommunications professionals interested in learning enterprise call routing, IVR development, agent management, and contact center infrastructure.
What's Included
Digital files for building a Cisco UCCE 12.6 virtual environment. The exact applications, versions, virtual machine configurations, and installation requirements depend on the contents of the package.
Important Information
This is a digital product. No physical equipment will be shipped.
