This sale is for a new in box Cisco DP-9851-K9 desk phone. Please note, the serial number or box shown in the picture may NOT be the same unit you are getting. Please refer to the Warranty tab for further information. All applicable accessories are included with the unit you are purchasing. (i.e. rack mounts, wall mounts, power cords); please refer to the 9800 series datasheet for more exacting specifications.If you have any questions please don't hesitate to ask.