Return & Refund
Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
Please contact us to request a return authorization. Your name, sale number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Our working time:
Beijing time :Monday to Friday 9:00 am to 6:30 pm.
We do not work holidays in China.
if you send email to us,In our working hours will be resumed within 48 hours.
If you we are not satisfied with the product or service ,please contact me and don't give us negative or natural response,We must give you a satisfactory solution.
response & DSRs (Detailed Seller Ratings).We depend on our reputation and customer satisfaction to succeed.Therefore, Your response and DSRs are extremely importantto us as better DSR scores affect our search placement on .
We would like to earn your good response and 5 star DSR rating. Your action will help us offer our milk and bread . If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting yourscores!
Guarantee
We are committed to 100% Customer Satisfaction If you have any Questions or Concerns regarding any item that you purchased Please contact us Immediately and we will serve you in a timely and professional manner
Seller’s Note
response as well as Detailed seller ratings are very important tous and we always strive for 5 Star ratings and Positive response. In the Unlikely event that you are unhappy with your purchase please contact us before leaving any response so we can address any concerns that you have in a timely and professional manner.
