Return & Refund
Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
Please contact us to request a return authorization. Your name, sale number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Our working time:
Beijing time :Monday to Friday 9:00 am to 6:30 pm.
We do not work holidays in China.
if you send email to us,In our working hours will be resumed within 48 hours.
If you we are not satisfied with the product or service ,please contact me and don't give us negative or natural response,We must give you a satisfactory solution.
response & DSRs (Detailed Seller Ratings).We depend on our reputation and customer satisfaction to succeed.Therefore, Your response and DSRs are extremely importantto us as better DSR scores affect our search placement on .
We would like to earn your good response and 5 star DSR rating. Your action will help us offer our milk and bread . If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting yourscores!
Shipping Item will be shipped within 2-3 working days (business days) after full payment is received. to usa ,russia,australia,uk will be shipped by epack ,need around 7-12 days. to other countries need around 15-30 days varies by Singapore post air mail with registered tracking (please make sure you accept on this point). to some countries ,due to different business scope of local post office ,will not offer live tracking (tracking number still offer), only can show when the parcel left from hongkong ,under this circumstance ,need buyer check it with local post office Buyers are responsible for any international customs and duties that may apply.
Payment We accept payment by PayPal and credit card. Immediate payment is required.
Returns Buyer pays return shipping.
response We guarantee you a five star shopping experience with us. If you are not satisfied with your purchase, please contact us within 30 days of receipt to return it for a refund or exchange. If our product does not work properly for you and you want to exchange another one or get a refund, please confirm with our customer service first and list the product detailed problems. Please don't open case via or paypal. We keep our promises that we will provide you with the best solution within 24 hours.
If there are problems, inconsistencies, before issuing a neutral or negative response, please contact us to solve the problem together. Our company strives to meet all your needs for a pleasant and easy transaction!action!
