What's Included: Pulse Secure PSA5000 Secure Access ApplianceFunctionality: Removed from a working environment. Powers up and functions as expected. Both of the rack ears are bent as can be seen in pictures.Cosmetic Condition: Decent. General wear and tear around the unit.Return Policy: We offer free 30-day returns on all items for any reason. (Excludes For/Parts or Repair items unless otherwise specified)