Store CategoriesStore CategoriesShipping Policy
2. Goods are in stock in USA warehouses, buyer can get the parcel around 3-8 business days.
3. We provide tracking number freely for all buyers. As soon as we have dispatched your order, we will send you an order dispatched email and you can login to view the status of your order.
4. If you have any questions regarding your order, please contact customer services. Lines are open Monday – Friday: 8am – 7pm.
Returns Policy If you receive an item and find it does not meet your expectations—whether it’s about the size, quality, appearance, or any other aspect—please do not hesitate to contact us first. We are committed to resolving any issues you may have in a friendly and efficient manner, and we believe most concerns can be addressed through open communication before proceeding with a return. 1-Year Warranty Coverage: All our products come with a 1-year warranty from the date of delivery. The warranty covers factory defects in materials and workmanship. Damage caused by improper installation, wrong operation, man-made breakage or unauthorized disassembly is not covered under warranty. Please keep your order information for warranty service. Return Window: You may request a return within 30 days of receiving the item. Items must be returned in their original condition, unused, and with all original packaging and accessories intact. Prioritize Communication: Before initiating a return request through ’s system, reach out to our customer service team via Messages. Share your order number, photos of the item (if needed), and a clear description of your dissatisfaction. We will respond within 12-48 hours to discuss solutions—such as a refund, exchange, or other reasonable adjustments—that work for you. Warranty-related faults also require you to message us first for support. Return Shipping: If a return is approved (after our communication), the return shipping cost will be covered by us in cases where the item is defective, incorrect, or not as described. For other cases, the buyer may be responsible for return shipping fees, unless otherwise agreed upon during our communication. Warranty service shipping charges will be notified separately after confirmation. Refund Processing: Once we receive and inspect the returned item (to ensure it meets the return conditions), we will process your refund within 3-5 business days. The refund will be issued through your original payment method. Copyright © 2023 Dianxiaomi
