Carla and her husband are cooperative in providing information. Here is an update:
"After twenty minutes, it still has not finished loading the page. I'll check in on it in a half-hour or so."
So, I think the page that is supposed to appear after clicking on "Click here if you do not want to wait any longer ...". I think that page gets genuinely stuck on Carla's computer. She uses Netscape 6.0 on a Mac.
Isn't the UBB supposed to work with Netscape 6.0? Or does it just work with Netscape 4.0 and 5.0? Or is there some setting that Carla needs to correct on her computer?