Craig: I logged in with their username myself to check it out. I was quite stumped when I saw it (or didn't see it).

I haven't done extensive research on this, but the main user in question here is COPPA. Even though I have no COPPA restrictions in place, could that be a possible place where the bug lies?

My URL
Version 6.2.1.1

Capps: I have modified CGI on my board, so I assume I can't open a support ticket.