Infopop know how the stock UBB works. They know how it is supposed to work, and they know that it DOES work.
They have no such knowledge about your board. The fact is, you MAY have made a mistake in the installation of a hack, or edited one line that you shouldn't have - there is no way for Infopop to know.
Therefore, if you want professional support, you have to revert to stock code. Quite reasonable, really <img src="https://www.ubbcentral.com/boards/images/graemlins/smile.gif" alt="" />
