UBB.threads PHP Forum Software Community Forums UBB.classic UBB.classic 6 Support How Long Does it Take for a Support Ticket to be Looked at?

I'm one of those folks having problems with my registered user numbers starting over at #1 after upgrading to v6.0.

I filled out a support ticket for this problem on Sunday and have yet to hear any kind of work back from Infopop. How long does it normally take for some kind of response to a support ticket inquiry?