PS - When I saw the subject of this thread I thought Doc was talking about us...

LOL - Nah! you guys are great

Yeah I know it's all a bunch crap but I already have a real hosting company for my site, but didn't want to spend much for another so they were cheap overall.
They do actually answer quickly, they just don't do good follow up work.
But if I were running a paying business I surely would not go with them.
.