Hi,


  • A member of my community couldn't login today because they said they forgot their password.
  • When they clicked on the link that sent them a temporary password, it didn't work either.
  • Nor is the system recognizing the member's email address.
  • I logged in as this member and reviewed her profile info. I emailed her to give her the info from her profile.
  • She emailed back to say she still couldn't get in.


Is there a way I can go to myphpadmin and see her password as she entered it in English?

Otherwise, what should I tell her? Should I suggest she open a new login and that I'll delete her old one later?

What should I do and how should I handle this? Thanks.

P.S. This is pretty time sensitive issue since the lady is interested in teaching from the forums. Thanks.

Ms. Letha

[Linked Image from shorthandclasses.com]