A few users recently complained that they could not update their own email address. Here is what happens:

1 - User logins to their account and updates their profile / email address.
2 - They receive an email titled "Email Verification for OurDomain.com Discussion and Help Forums".
3 - User clicks on the link in the email and gets the message "We could find no pending email verification for your account. "

I have verified that they indeed have attempted to update their email address. When I log in as the user, under Edit Profile there is a message in red that says "Your request to change your email to 'new@email.address' is still unverified. Please check your mail for our verification email."

In MySQL, I see that USER_UNVERIFIED_EMAIL in table ubbt_USER_PROFILE has their pending email address.

The user has sent me the email they received and I get the same results.

Have I incorrectly set something in the forum setup, or is this a bug?

Thanks for any suggestions.