I feel for you....
I read thing like this.... and when I don't have an answer they eat away at me...
which is why I usually try to help.

I would try opening a ticket with them without the FTP thing... and see if with the admin username/password they could get any further than you did.

I'll be curious to hear how you get this resolved. <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />

Josh
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