I had this same problem with a user a couple of weeks ago and solved it, finally, by forcing an update on their profile by going to their profile and clicking on edit profile, then update.
They said they were running IE7 but I don't trust the information. At the time, I put it down to the usual problems with Network Solutions and their "Management" of shared MySQL, but that may not be it reading through this thread.
Last edited by razor_head; 11/14/2010 11:56 PM.
