If you have a current/active license, you could submit a trouble-ticket?
https://www.ubbcentral.com/tickets/members.php

You paid for that service. There is no excuse for UBBCentral to not provide results to you in a timely manor.

The answers that you will get from this "user to user" public forum, are from regular end-users such as yourself.

The only person on this forum who is paid by UBBCentral, is SD. But he only posts a couple times every few months.

Another option would be to contact James (Gizmo). While he is not employed by UBBCentral, he is highly knowledgeable with UBBT and has contributed so much code that had made its way in to the UBBT. His services are paid-services, but he his extremely professional and overly qualified to support everything related to UBB.
James's Member profile -
https://www.ubbcentral.com/forums/ubbthreads.php/users/8/gizmo
His Website -
http://www.virtualnightclub.net/


Current developer of UBB.threads PHP Forum Software
Current Release: UBBT 7.7.5 // Preview: UBBT 8.0.0
isaac @ id242.com // my forum @ CelicaHobby.com