1. search for the bounced email address here
![[Linked Image]](https://www.ubbcentral.com/forums/ubbthreads.php/ubb/download/Number/3479/filename/20230312_15-46-02.png)
2. go to the PREFERENCES tab of the result. and uncheck all of these items.
![[Linked Image]](https://www.ubbcentral.com/forums/ubbthreads.php/ubb/download/Number/3480/filename/20230312_15-46-46.png)
3. click UPDATE MEMBER.
You are done 👍
Do this each time a bounced email comes back. if you have not done it in a while, it may take you a bit of time to complete. Thats it.