These are user to user forums (none of us works for the vendor) and it sounds like you'll need hands on support to continue; the vendor support can be reached through the
Support DeskThere is the occasional host that just won't work with any product due to security issues, such as NameCheap.
There are also PHP Version Compatibility issues if you're attempting to run v8 on a PHP7 system for example; have you run my "
UBB.threads System Requirements Test" script?