Not a problem. Sometimes the best way to troubleshoot an error is to re-create it; or at least try to...

But in any case, my security level for IE is set to a custom level, but low-medium should be sufficient.

Also, if those don't work, get the version of Windows she's using (or other OS) and the version of her browser.

I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Do you need Forum Install or Upgrade Services?
Forums: A Gardeners Forum
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
Longtime Supporter & Resident Post-A-Holic
VNC Web Services: Code Modifications, Upgrades, Styling, Coding Services, Disaster Recovery, and more!