UBB.threads PHP Forum Software Community Forums UBB.classic [Archived] UBB.classic Bugs [NOTABUG] Users are unable to open Private Message Page

Some users on my site have notified me that they cannot open thier Private Message Page. They are still getting notifications that they have a private message but are unable to get in. We are using UBB.classic™ 6.7.2.

Are they getting an error message of any kind?

The users are not getting an error message. When they click "my profile" they do not see thier pm even though they have gotten email that they have a pm and other users have told them they have sent them pm. They are see the following but not PM

choices are.. on the left of the rectangular box:
edit profile
edit preferences
edit topic notifications
vew my recent posts

choices on the right of the rectangular box:
update new post indicators
delete all cookies..
review user agreement

Below it you should see Incoming and Outgoing PM's. If there is an error below them, then please paste that for us, and we can advise how to fix. Another option would be to fill out a support ticket

There is no error message. The users are not seeing anything under the menu I posted above. I will post a support ticket...