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Joined: Jun 2006
Posts: 46
J
newbie
newbie
J Offline
Joined: Jun 2006
Posts: 46
Some users on my site have notified me that they cannot open thier Private Message Page. They are still getting notifications that they have a private message but are unable to get in. We are using UBB.classicâ„¢ 6.7.2.


"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety."
Joined: Dec 2003
Posts: 237
Enthusiast
Enthusiast
Joined: Dec 2003
Posts: 237
Are they getting an error message of any kind?


Artificial Intelligence is no match for natural stupidity!
Joined: Jun 2006
Posts: 46
J
newbie
newbie
J Offline
Joined: Jun 2006
Posts: 46
The users are not getting an error message. When they click "my profile" they do not see thier pm even though they have gotten email that they have a pm and other users have told them they have sent them pm. They are see the following but not PM

choices are.. on the left of the rectangular box:
edit profile
edit preferences
edit topic notifications
vew my recent posts

choices on the right of the rectangular box:
update new post indicators
delete all cookies..
review user agreement


"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety."
Joined: Jun 2006
Posts: 346
R
enthusiast
enthusiast
R Offline
Joined: Jun 2006
Posts: 346
Below it you should see Incoming and Outgoing PM's. If there is an error below them, then please paste that for us, and we can advise how to fix. Another option would be to fill out a support ticket

Joined: Jun 2006
Posts: 46
J
newbie
newbie
J Offline
Joined: Jun 2006
Posts: 46
There is no error message. The users are not seeing anything under the menu I posted above. I will post a support ticket...


"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety."

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