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#167839 11/06/2006 9:14 AM
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I feel a bit daft posting this, but I can't find the 'send password' function in the control panel.

I've been going around and around, getting nowhere...

Can someone point me at it please? blush

driv #167860 11/06/2006 6:00 PM
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Due to security, passwords in .T are encoded in a one way hash, which means there isn't a way to recover (or send) the current password; the user would have to request a new one through the "forgot password" screen.


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Gizmo #167924 11/08/2006 11:30 AM
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Oh no frown I was dreading that answer....

My users have never gotten to grips with getting their own passwords (even though it is clearly posted all over the site and a link sent to them in every monthly newsletter!!!)

I suppose I'll have to draft a stock email response to all those "I can't find my password" emails I get.

Thanks anyway.
d.

driv #167926 11/08/2006 1:16 PM
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Maybe I'm missing something, but when I have a member who can't find their password, I go to "Member Management" in the Control Panel and select the member's account for edit. From the Edit Profile screen, there are four options near the bottom: Delete Member, Send Password, Become This Member and Merge User.

When I choose "Send Password", a temporary password is sent to the member which allows them access to their account.

I'm using UBB.threads 7.0.1.

mjuby #167946 11/08/2006 6:14 PM
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You can send off a temporary password, however once a user logs in using this, I believe, they are presented wiht a notice to change their password. Driv is wanting to send them their current password as is; using the forgot password screen will allow users to set a new password through means of their own.


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Gizmo #167975 11/09/2006 4:40 AM
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Thanks for the input mjuby, but Gizmo is correct.

My board members are primarily professionals and academics and when it comes to finding their passwords, a lazier bunch I've yet to meet wink

driv #167977 11/09/2006 6:34 AM
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It would seem the smarter you are the lazier one can get wink...


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Gizmo #168017 11/10/2006 4:17 AM
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you must be very lazy then tongue

Ian #168023 11/10/2006 5:17 AM
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I lay on a couch at my laptop, i have 4 pillows and lay here with a blanket and code all day (when my son is napping anyway), what do you think :x...


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Gizmo #185079 05/29/2007 8:43 AM
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I just switched over to Threads. I have a few users who requested temp passwords, but they're saying when they go to change the password after logging in, they can't. Is there a setting I need to adjust? Thanks.

Mitch P. #185081 05/29/2007 9:50 AM
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Are they getting some type of error when they go to change their password?

Rick #185082 05/29/2007 10:03 AM
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I'm trying to get that exact info from them now.

Mitch P. #185085 05/29/2007 10:21 AM
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"incorrect password for that username"

I'll try doing a test account on my own and see what happens.

Mitch P. #185104 05/29/2007 2:18 PM
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False alarm (but you probably already guessed that). blush

User error.

Looks like I'm dealing with a few issues and just have to hold the users' hands until everyone gets on:
- Poor typing
- Slow email (on their end)
- The old "check your spam" folder deal

I set up a test account, logged in fine, then tried lost password, got it fine. Logged in fine with temp password. Then was able to change to another password and still log-in fine.

Mitch P. #185111 05/29/2007 2:48 PM
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you can expect alot of this, which can send you into panic mode, for no reason. But it does settle down.

Get a Feed back & Help forum up and running and you can write help and advice.


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Mark S #185119 05/29/2007 5:04 PM
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Yep, got that going so I'm not writing the same email over and over. smile

Mitch P. #185154 05/29/2007 8:06 PM
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Is there an expiration period to temp generated passwords?

Mitch P. #185157 05/29/2007 8:32 PM
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I don't think so...


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Gizmo #185159 05/29/2007 8:48 PM
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if there is one, its going to be like the verify i would say so 24hrs if i'm right or wrong.


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Mark S #185193 05/30/2007 10:37 AM
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There should be no limit on temp passwords - as these are simply stored in the database and are simply a second password in effect for the account. (AKAIK)

Ian #185955 06/07/2007 7:57 PM
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Our clients are not receiving their "request new password" emails. If we try to send them a new temporary password they are not receiving it either. Any ideas? We have changed from and old version of UBB to Threads.
Thanks
tradge

tradge #185978 06/08/2007 5:31 AM
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Are they getting other emails? Do emails notifying them of new posts in a topic or forum or notification of a PM get through?

Ian #186130 06/09/2007 12:22 AM
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No, it would seem that no emails are getting through. We are not receiving PM emails.
Thanks
Trish

tradge #186132 06/09/2007 2:43 AM
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AS no mails are leaving the system it'd seem it's a mailserver/sendmail issue


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