UBB.threads PHP Forum Software Community Forums UBB.threads Version 7/8 Support User Can't Register

Barb, one of my web site visitors, can't seem to Register for my forum. Every time she fills out the registration form, it says her username is taken. (She tried several different user names.) I checked, and none of them are taken. Why might this be happening, and what can I do to get her registered?

Well, it could be several things, generally these errors appear because of a duplicate:
a. Login Name
b. Display Name
c. EMail Address

Try to get an example of all 3 and check all 3 against the current list of users. Also check if you have anything in the reserved names or banned email addresses sections.

I checked all of those items before writing to you. That email address is definitely not a registered user. Neither her user name or her screen name is taken.

Checked my banned list. Only have 8 email addresses in there. None of them are hers. I don't have anyone on my reserved list.

I asked her if she had a firewall turned on. She said she turned it off and still could not register.

Any other ideas?

Her email address is: [email address removed to ensure user privacy]

and she tried to register with:

BarbieJean as her user name AND her display name

http://www.getorganizednow.com/forum/ubbthreads.php

Probably need a support ticket with admin info to your forums so we can actually login and look at a few things.

Rick,

Ok, how can I open a support ticket. I just got a similar note from another visitor this morning (see below):

____
Hi. I'm trying to register and fill out all the required fields, leaving all of the optional information blank and I get a message that I cannot proceed because I have not filled out the form completely.

Stumped.
Barbara
Email Address: [email protected]
____

Please let me know how to proceed.

Thank you.

Maria Gracia

Top Left in the Site Links Box
click on Members Area

You need your licence and password

Quick fix ;

Go into the control panel
and change the required to optional.

But first make a note of what you had selected as required
so Rick can narrow down the bug.

I always find it easier to try and register myself,
then i can try to point support in the right direction.

I do this now after any upgrades.

Hope that helps

Maria,

I logged into your board and tried to register using "BarbieJean". Unfortunately it worked! I am member 1803 on your board. So please delete me. I used BarbieJean for all the names. Either the problem has been fixed, or the real BarbieJean was doing something different.

And by the way, when you search for members on the board, capital vs lower-case letters appear to cause the search to NOT find people. Try searching for known people, and you will see what I mean.

I think if there is a bug in there, it is due to case sensitivity.

Maria,

I'm a little embarrassed to admit this but I wonder if this user was remembering to click the "I agree" to your rules? This just happened to me several times when I tried to register here!

I put a little 1,2,3 advice in my forum rules.

1. Check that you have ticked the agree button.
2. if the images fail they change the next time.
3. The images are not case sensitive
4. click on the images to get a new set if you cant read them grandma

lol

Somthing like that any way lol

Thanks for all your help. I opened a support ticket today.

Maria