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#212286 05/15/2008 7:05 AM
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I have members unable to download files in the sub forum and I am unable to find out why this is happening.

Also as the admin I am unable to download as well from the sub forum. Has anyone had the same problem?

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Is this 7.3? If so, do the groups have sufficient access in the forum permissions for their group to download items?


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Gizmo #212293 05/15/2008 8:07 AM
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Gizmo I am the admin and I can't download let alone the members. I have had problems since trying to get the who's online to work properly.

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With v7.3, with the permission system, you can easily make it so even the admin group cannot do specific actions... including (i believe) downloading files...

From what it looks, you need to adjust permissions for the usergroups to be able to download from the specific forums.


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Gizmo #212335 05/15/2008 12:45 PM
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What does "can't download" mean? Are you getting an error? does the browser time out? If there is an error what is the error? the more you can tell us about "can't download" the easier it is to give you a good answer.


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Sometimes it times out other times it just has a message starting to download but nothing happens (I am using Firefox browser). Message that I am getting is "the source file could not be read. Try again later or contact the server administrator."

It is happening with all the files that members and myself are trying to download. The files are in the directory as I have checked that. I am just lost as to why this has happened since I have been trying to fix up the shout box issue.


Last edited by Outdoorking; 05/15/2008 5:56 PM. Reason: update
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I am also getting this error for mysql.

Script: - Line: Unable to connect to the database! - Can't connect to MySQL server on 'wic002my.server-sql.com' (10060)

As I find things I will post here.

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That looks like threads is unable to contact the MySQL server - I would contact your host to see if they are having issues.

Ian #212532 05/16/2008 9:24 PM
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Ian,

It appears to be a problem with firefox because if I use the IE tab the file downloads and opens.

Someone has just told me that firefox has a few issues at present.

Thanks all for your help.

Outdoorking #212699 05/18/2008 12:29 PM
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What version of Fire Fox?


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Mark S #212723 05/18/2008 1:14 PM
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Not seeing any issues in FF (using the latest 2.x version)

Ian #212792 05/19/2008 3:45 AM
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My version of FF is 2.0.0.14 but I am thinking it could be 7.3 myself now.

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Did your host have anything to say on the issue?

Ian #212822 05/19/2008 4:39 AM
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Ian,

I am still waiting for a reply as to the problem with the downloads. Hopefully I should have an answer soon but I am not holding my breath.

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Oh okay - we have two issues here. I was referring to the database connection error.

Are you still getting errors connecting to the database server?

Ian #212849 05/19/2008 9:25 AM
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Ian,

The error is in version 7.3 as I have no problems if I wish to download using the browser. It has to be in the permissions area that is causing all the problems not my web host.

This is one of the links that I uploaded using the forum. It places the file in the uploads file and then when members click on the file link they get the message try again later or contact the server administrator.

Ian #212851 05/19/2008 9:30 AM
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Originally Posted by Ian
Oh okay - we have two issues here. I was referring to the database connection error.

Are you still getting errors connecting to the database server?

Here is the error log and I am getting it on a regular basis each time someone tries to download one of the files that are uploaded I think.


Script: - Line: Unable to connect to the database! - Can't connect to MySQL server on 'wic002my.server-sql.com' (10060)


Outdoorking #212989 05/20/2008 11:20 AM
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Script: - Line: Unable to connect to the database! - Can't connect to MySQL server on 'wic002my.server-sql.com' (10060)

That's not the UBB; it's the SQL Server not being connectible for that request.


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Gizmo #212993 05/20/2008 11:39 AM
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hence me saying it is the host that needs to answer that one smile

Ian #213381 05/25/2008 7:26 AM
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Ian & Gizmo the host is telling me that it is about the same time as a backup is being performed is when I get the error. Myself I think that they are feeding a lot of bullshit.

I opened a ticket and Rick is having a look, maybe he will be able to sort out what is the problem.

Outdoorking #213397 05/25/2008 10:45 PM
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It's plauseable, but doubtful... I mean, without knowing how they do their backups it's hard to say really... It could be process intensive...

Is it just a specific time period, from X and Y hour that you see slowdowns, and does it get faster after Y?


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Gizmo #213630 05/29/2008 8:02 AM
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I am looking to shift to a new host and I have been recommended GODADDY which is US based. Does anyone know if they are a good host as I am really get upset with the host here in OZ (no service or real help).

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One vote from me against GoDaddy. I'm sure some people have good and some people have bad experiences with them. They've never hosted for me. The few times I've dealt with them on ohter issues, they lacked knowledge. I think they are for newbies taking their first steps into having their own site.

jmt123 #213657 05/29/2008 1:13 PM
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i use them for ONLY registering my domains.. for that service, i love them..

as for hosting.. dunno..

SD #213702 05/30/2008 1:43 AM
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Heres another vote AGAINST using them as a webhost; they're great for domains, but they should leave hosting to larger companies which own datacenters vs trying to expand their market lol


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Gizmo #213707 05/30/2008 2:09 AM
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Not into the "big names" for basic registrar services -- gkg.net for me. (Anything but NetSol, basically). But for hosting, no idea... still searching myself after 13 years! laugh ASO support is A+, but that's about it for shared hosting. :/



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