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Joined: Feb 2007
Posts: 678
old hand
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old hand
Joined: Feb 2007
Posts: 678 |
I'm not really sure where to post this but.... I sent in an official support request for a few quite important issues on my live site and have not heard anything back yet. Can someone give me an idea of how long it will take to get a response? Thank you! 
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Joined: Jun 2006
Posts: 16,299 Likes: 116
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Joined: Jun 2006
Posts: 16,299 Likes: 116 |
I believe business hours start at 8a at groupee. As none of us work for groupee, i wouldn't be able to tell...
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Joined: Feb 2007
Posts: 678
old hand
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old hand
Joined: Feb 2007
Posts: 678 |
Nearly 2 days ago now unfortunately but I'll look forward to hearing from them.  Thanks for the response.
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Joined: Jun 2006
Posts: 3,837
Carpal Tunnel
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Carpal Tunnel
Joined: Jun 2006
Posts: 3,837 |
My guess is that tickets are done in the order they are received, with priority for those who have paid for a higher level of support.
However as Gizmo said, we do not work for Groupee, but I am sure they will respond to you as soon as possible.
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Joined: Feb 2007
Posts: 678
old hand
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old hand
Joined: Feb 2007
Posts: 678 |
Well I have the 5 year License with 3 hours of advanced support included (via online support ticket system), so I would hope soon.
Thanks
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Joined: Jun 2006
Posts: 9,242 Likes: 1
Former Developer
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Former Developer
Joined: Jun 2006
Posts: 9,242 Likes: 1 |
Looks like I missed your ticket willing. I've addressed it this morning however. My apologies for the delay.
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Joined: Feb 2007
Posts: 678
old hand
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old hand
Joined: Feb 2007
Posts: 678 |
No problems, thank you.
I have just responded. Appreciate the help.
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Bots
by Outdoorking - 04/13/2024 5:08 PM
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