UBB.threads PHP Forum Software Community Forums UBB.threads 7 Version 7 Support Users unable to stay logged in

Hello. I hope someone can help me. I'm using 7.3.1 and I have several users who can't stay logged in even though they use the option to stay logged in.

I've asked them to clear their cookies. Even had them do this two or three times and it still didn't fix the problem. I went in and cleared their cookies and things worked ok for me but not for them.

I then told the users to have a new temp password sent to them. That didn't fix the problem either. I have about 5-10 users out of approx. 450 who have this problem so it isn't universal.

Is there anything more I can tell my members to try? Please help. Thanks so much!

Some users have their settings in their browser set to delete all temporary internet files and cookies. If they have their stuff set like this and deleting the cookies when the browser session ends then they will not stayed logged in.

It is a setting in the users browser.

If the cookie sets to www, makes sure they always access the site by going to www. This is a problem with my users every now and then.

If they're using Firefox, it might be clearing their cookies on program exit. Have them make sure this setting "Always clear my private data..." is not on, or at least not set to clear cookies.

Thank you both very much. I'll be passing this information along. I'm relieved it is a setting in their browser and not a problem with the system.

It didn't work. I checked and the cookies aren't set to www. They're set to the default / .

Any other ideas?

Did you fill in the cookie prefix?

Nope.

Try that...

You're referring to the custom cookie prefix in the control panel, right? I've never messed with that before so I want to verify I just input www and hit update? No slashes or dots or quotes around anything?

I really appreciate all the help. I've only been working with UBB Threads for about year and as you can tell I'm a newbie.

Custom Cookie Fix yes, i filled in ubb-freesat and it's working just fine for a while.
Make sure you have set the Cookie Expiration Time (for example 30758400 seconds...)

Rob

Sorry about my delay in replying. Ok, I tried that and it forced everyone to log out - even people who didn't have a problem - and it didn't fix the problem. Thanks for trying to help.