UBB.threads PHP Forum Software Community Forums General Suggestions and Feedback please help large percentage of members cant switch over

just went from probards to UBB and we are haveing a big problem. many members cant get in. seen problems from my house with my sons account to austrailia! please help.

can you better describe 'get in' ?

they can't login ?
they can't register ?

are there any other specifics, like what browser they are using or operating system?

etc etc

more details, the better

some saying cant login some saying cant regester, heck my son was on for a few days then his password went waco on him. im talking dozens of people just since we opened. lord knows how many are just saying ta heck with it and not bothering to try and work it out. im not to pleased.

these fellas are trappers, most of them dont know what computer they have let alone operating system.

Hello, Fishguts asked me to help him on his new board with members that are having problems. I have set up new accounts and sent them their log in information and they are still having problems. 1 member in particular can not log into the account I made for him but yet I can go and log into it fine. This seems to be happening with many. Any help you can offer these members before they lose interest would be grateful ! Tim

well, the forum is hosted on mindraven, so maybe open a support ticket and give as much detail you can ?

i know i was able to register with no problems over there.

one thing that is annoying is the age check asking twice to verify age and it could trip them up.

i usually turn that off, since how are you really going to check someone's age anyway?

ok im on my way to shut it off.

Without any actual error message.
It could also be the referrer check is not disabled.
Caused by the user security settings.
Try looking at:
Control Panel » Primary Settings[+] Advanced settings
select the "Disable HTTP Referer Check?"

done thank you.

I believe that version 8 will not even have this option since it is not really needed anymore.
But it helped for some of my people that can't figure out how to change the security settings.

mindraven worked with us for quite a wile last night and by the looks they fixed it.

i'd be curious to know what they did, so we can know what were the issue(s) and some things to possibly avoid and / or correct.

the guy said they may use the changes for a new version? still no complaints as of yet. lots of people getting in that couldnt befor!

what they did dude, i aint got a clue!

looks like it had to do with the way cookies are set, from what i see

ya he said something about cookie settings i believe.

We've got to test this on a few more sites to see if it's a valid fix for everyone. But so far it looks promising.