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Joined: Apr 2011
Posts: 31
newbie
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newbie
Joined: Apr 2011
Posts: 31 |
I have a few members that cannot log in from their PC's when at home. They are having to clear cookies and reboot to be able to login. Some are having to go to a search engine to be able to login, any suggestions?
IE 7+ and UBB 7.5.6
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Joined: Dec 2003
Posts: 6,562 Likes: 78
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Joined: Dec 2003
Posts: 6,562 Likes: 78 |
There have been on going issues with ie browsers.
And some fixes have been implemented in your ubb version. But still they appear.
My suggestion would be to open a support ticket.
Blue Man Group
There is no such thing as stupid questions. Just stupid answers
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Joined: Feb 2007
Posts: 48
journeyman
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journeyman
Joined: Feb 2007
Posts: 48 |
Here is my copy and paste solution as I get this happening every single day... especially since i am averaging 1500 new users a month, about 50 a day. Having problems logging in, here are some possible reasons and fixes.
1. Incorrect User Name.
You have to use your User name and not your Display name. These are two separate things. These are case sensitive and must be entered as shown.
2. Incorrect Password
Passwords are case sensitive and must be entered as shown.
3. Browser problem related to using Internet Explorer.
Internet Explorer has a known issue with UBB Threads, the software which powers SH. Because of this IE will randomly block your ability to log on, or stay logged on. If you find you cannot log on or you are being logged out try one of the following.
a. Add Sniper's Hide to your trusted sites in IE
b. Turn off Protection Mode
If none of the following appears to be working, the next step is to download and use Firefox and Chrome. Using these browser is a known fix for the problems associated to using Internet Explorer. Both Firefox & Chrome are free and work better with UBB Threads.
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Joined: Dec 2003
Posts: 1,796
Pooh-Bah
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Pooh-Bah
Joined: Dec 2003
Posts: 1,796 |
That is only a patch, it doesn't work at all for systems/businesses who are IE-only. Other software (ie: photopost) that will use the ubb cookie logs in without issues, so it's an issue that needs to be fixed with ubb.
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Joined: Dec 2003
Posts: 6,562 Likes: 78
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Joined: Dec 2003
Posts: 6,562 Likes: 78 |
That is only a patch, it doesn't work at all for systems/businesses who are IE-only. Other software (ie: photopost) that will use the ubb cookie logs in without issues, so it's an issue that needs to be fixed with ubb. I totally agree 100% Almost all of my members are employees of municipalities and they are stuck with IE. Some work some don't and the ones that don't have no option to change browsers or add some plugin due to the desktop is locked down from the IT dept.
Blue Man Group
There is no such thing as stupid questions. Just stupid answers
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Bots
by Outdoorking - 04/13/2024 5:08 PM
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2 members (DennyP, 1 invisible),
969
guests, and
171
robots. |
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Key:
Admin,
Global Mod,
Mod
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