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Re: MindRaven [Re: ExpressAdmin] #246695 11/09/2011 5:49 PM
Joined: Dec 2003
Posts: 5,992
Ruben Online Yawn
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Originally Posted by ExpressAdmin
Originally Posted by mig
Two quick questions, if I may:
Our current host is at times 'throttling' our site mad and from what I gather, many hosts actively discourage business of hosting community forums. 1. Does your partner, Express Hosting, utilize any form of throttling and, 2. what rate is charged should a site exceed the monthly bandwidth limit please? Not that we'd exceed it - just curious.


Hi there. My name is Tom and I run ExpressHosting. Brooks pointed me to your post and I wanted to take a minute to answer your questions directly.

1) Throttling: ExpressHosting has no problem hosting community forums, but we do use a form of throttling on our shared servers called CloudLinux. CloudLinux is designed to help moderate sites and prevent them from using more than their fair share at any given time. Most customers never even notice it.

For example, we had a site that was listed on a big site suddenly one day. The surge in traffic crushed the site, but CloudLinux prevented this site from crashing the other sites on the shared server. We moved that customer to a dedicated server and throttling is no longer an issue.

2) Bandwidth: We have a pretty lax policy on bandwidth utilization. If you happen to go over one month, we don't mind and we will just reset the bandwidth for your site for that month. If it is something that is consistently occurring, we would suggest you move to the next hosting package up to give yourself more bandwidth (our packages double in size for each tier). Our base package includes 100GB of monthly data transfer, so you have to try pretty hard to meet that.

Please let me know if you have any other questions.


Thank you for the response but most of us here with a shared hosting account have had issues with email throttling.
meaning I have a ubb forum with say a 1000+ users.
So I decide to use the email function in the ubb control panel.
What will happen?
What is the limit on sending emails per hour,minute?


Blue Man Group
There is no such thing as stupid questions. Just stupid answers
Re: MindRaven [Re: Stan] #246698 11/09/2011 6:10 PM
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Stephen G Offline
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Just for a FYI type thing

Mindraven seem to have fixed all issues...except, now I have to set up my own upload limit size in htaccess.

I'd move my site to ExpressHosting now but I don't get paid until next Tuesday.

Re: MindRaven [Re: Ruben] #246699 11/09/2011 6:19 PM
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ExpressAdmin Offline
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Originally Posted by Ruben

Thank you for the response but most of us here with a shared hosting account have had issues with email throttling.
meaning I have a ubb forum with say a 1000+ users.
So I decide to use the email function in the ubb control panel.
What will happen?
What is the limit on sending emails per hour,minute?


Ah, good question Ruben.

The answer is nothing. The system will send out emails as fast as it possibly can. What the receiving end does is another matter (Yahoo, Hotmail, and Gmail will all throttle a specific IP address for having sent more than an allowed amount in a specific time frame) and that is, of course, out of our hands.

We have many customers that do daily mass mailings to thousands of users. We understand that this is a viable method for communicating with customers. The only thing we ask is that removal requests/complaints are acted on quickly. That's just good Internet etiquette.

If you are sending out 1000's of messages to your clients every 15 minutes, then we might need to have a talk. smile

We also offer VPS and dedicated servers for those customers that need more capacity/control/etc.

Last edited by ExpressAdmin; 11/09/2011 6:31 PM.
Re: MindRaven [Re: ExpressAdmin] #246702 11/09/2011 7:20 PM
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mig Offline
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Hi Tom, I really appreciate your quick response.

It's nice that you are welcoming to community forums and it's helpful to know that you are using CloudLinux. With our current host, we felt certain that we were being penalized for errors being generated by other sites on the shared server, yet our requests for support were met with a series frustrating 'form letter' types of responses, which proved next to useless in helping us to resolve anything. We tolerated the slowdowns and things eventually improved (they probably moved the culprit site) but the experience left us with a desire to move. Your responsiveness here is a good sign. And you are right - we're not apt to reach 100GB in bandwidth anytime soon! smile

Thank you for attending to my questions!

Re: MindRaven [Re: Stan] #246703 11/09/2011 7:21 PM
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Stan Offline OP
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THANKS RICK!!!

Now I have had about 15 sites down for several hours. No response from our friends in India who have take over this.

What was the uptime guarantee??


http://clubadventist.com/forums

No longer following the carrot
Re: MindRaven [Re: Stan] #246704 11/09/2011 7:23 PM
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Posts: 262
Iann128 Offline
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Has anyone asked for a refund from Mindraven yet? My site seems ok today, and they did respond to my call for help yesterday, but I still don't have a great feeling about them yet... I think we are paid up till July of next year with them.

Ian


Ian
http://www.firstgenmc.com/ubbthreads

"Experience is a hard teacher because she gives the test first, the lesson afterwords."
Re: MindRaven [Re: Stan] #246706 11/09/2011 7:58 PM
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Stan Offline OP
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MY SUPPORT TICKET TO THEM BOUNCED BACK


Your inquiry was sent to the server administrator because no contact information was configured on the server. Attached is a copy of your inquiry for your reference:

body: Whats up? I do not get responses to my email. I just lost a $300 a year client.

Generally when people take over a business they want to keep the people they just paid for.

I am not getting the 99.9% uptime I was guaranteed .

Please fix this or refund...

This is getting old.. We deserve better.
domain: clubadventist.com
email: stanjensen@mac.com
ip: 75.51.170.218
owner: root
realname: Stan
server: Box1.myprivatecompany.ca
subject: ????
uri: /cpsess1673882696/frontend/x3/cpanelpro/support.html
user: clubadve
useragent: Mozilla/5.0 (Macintosh; intel Mac OS X 10_7_2) AppleWebKit/534.51.22 (KHTML, like Gecko) Version/5.1.1 Safari/534.51.22


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Re: MindRaven [Re: Stan] #246707 11/09/2011 9:23 PM
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Posts: 97
VaGunTrader Offline
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so a company in India took over MindRaven?
And moved everything to their servers in India?

I upgraded to a semi-dedicated server on Sept. 14th.
Today i get online and I've lost all posts and over 1000 new members dating back to Sept 14th. Where is the last 2 months?????

Who are the new owners?

Has anyone contacted them yet?

Re: MindRaven [Re: Stan] #246708 11/09/2011 9:30 PM
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Stan Offline OP
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how are the dots connected with a Canadian Host?


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Re: MindRaven [Re: Stan] #246709 11/09/2011 9:34 PM
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Gizmo Offline
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Just got this email from "support@mindraven.com":
Quote:
Hi,

Mindraven now has a new administration. We are actually based in North America and we have currently own a few hosting companies.

As some of you may have noticed during these 2 last days, we had some problems due to a server migration that was supposed to be of no trouble at all.

We do our best to keep all our clients 100% satisfied and we always managed to achieve 100% Uptime and satisfaction.

We put a lot of effort in supporting our clients. We have a really dedicated team of Level 3 support technicians and we generally answer ALL support ticket in less than an hour!

We are deeply sorry for the inconvenience and all the trouble this may have caused.


-----
The Administration
Mindraven Hosting


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Re: MindRaven [Re: Stan] #246710 11/09/2011 9:35 PM
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Gizmo Offline
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I expected:
1. to be notified BEFORE a move.
2. to be signed by an owner or support personnel, not "The Administration".
3. I expect them to grammar and spell check their emails...


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Re: MindRaven [Re: Stan] #246711 11/09/2011 9:56 PM
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Tainted Offline
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I did an ip whois on the ip of the new server my site is on.

I get to http://foxhost.ca

I think that is why people are saying Canada host.

I fully agree with Gizmo here, I expected better.

As for the information lost, I appear to have lost about 1 week of data. I am currently pulling my old SQL database from mindraven by use of the ip address I had gotten when I signed up.

Re: MindRaven [Re: Stan] #246712 11/09/2011 9:58 PM
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as for support, I did get an email back within 5 minutes of a ticket submission.

Re: MindRaven [Re: Stan] #246713 11/09/2011 11:11 PM
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Skyjammer Offline
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I got a response as well (within 1 hour). They never fixed the issue, said it was done but only worse 24 hours later.

I don't tolerate that nor do I do business with people like that. It was very easy to make a decision to move to Express Hosting.

Mindraven customers were kicked to the curb IMO. I can say more but think I will stop here.

Re: MindRaven [Re: Stan] #246714 11/09/2011 11:33 PM
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sadly I just renewed about 2 months ago. I will likely ride it out for now and then move myself.....I wish it had been sooner to my renewal date.

Re: MindRaven [Re: Stan] #246719 11/10/2011 5:14 AM
Joined: Jan 2004
Posts: 2,468
driv Offline
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I'm a little surprised that with all this going on - ubbcentral is still advertising Mindraven in its interstitial banner slots.

As for the Mindraven Difference "Your website deserves better".

Well....


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Re: MindRaven [Re: Stan] #246720 11/10/2011 6:53 AM
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I got the following email response... and what is DNS propagation?

We are currently migrating the server, do not worry all your data is still there, might just be the DNS propagation.



Thank you

----------

Alexandre Brosseau

Mindraven Hosting

Re: MindRaven [Re: Stan] #246723 11/10/2011 10:00 AM
Joined: Jun 2006
Posts: 15,845
Gizmo Offline
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They mean that your browser is possibly still reading from the old server. What is DNS Propagation


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Re: MindRaven [Re: Gizmo] #246724 11/10/2011 10:54 AM
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looks like I'm finally back to normal

Re: MindRaven [Re: Stan] #246725 11/10/2011 11:18 AM
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Gizmo Offline
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Back when I was doing Tech Support for a webhost based out of the UK with servers in the US (I was the US point of contact) we had to move our servers from a center in Chicago (Voxel) to one in California (Hurricane Electric), we set the TTL for DNS queries ultra low so the propagation on domains was easier on the clients; but we also emailed them all like a month prior that we where migrating them to new servers (then again the servers we migrated them to where far better machines as well).


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
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Re: MindRaven [Re: Stan] #246726 11/10/2011 1:33 PM
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yea, would of been nice if they gave us a heads-up

Re: MindRaven [Re: Stan] #246779 11/12/2011 11:13 AM
Joined: Jun 2006
Posts: 869
Stan Offline OP
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I stil have multiple sites down... but they are working on it..


http://clubadventist.com/forums

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Re: MindRaven [Re: Stan] #246837 11/14/2011 3:37 PM
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Stan Offline OP
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am still waiting for them to bring up the rest of my sites,... anyone else having problems still?


http://clubadventist.com/forums

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Re: MindRaven [Re: Stan] #246841 11/14/2011 4:40 PM
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Mike L Offline
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Wow. When Rick started Mindraven, I felt slightly guilty for not going with his ops when it came time for me to re-up at my current host.

However, I made my choice based on tangibles.

Which serves to support something I learned a long time ago...

Never let sentiment rule a business decision.

Still, I hope Rick and his wife made out like bandits when they sold the outfit.

Re: MindRaven [Re: Stan] #246856 11/14/2011 7:09 PM
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Iann128 Offline
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Stan both of mine are up, what kind of problems are you having? Sites down or broken?


Ian
http://www.firstgenmc.com/ubbthreads

"Experience is a hard teacher because she gives the test first, the lesson afterwords."
Re: MindRaven [Re: Stan] #246859 11/14/2011 8:43 PM
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Stan Offline OP
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I have several down still
http://www.christianwebdate.com/
http://sdapg.ca/

and more... these are not busy sites... but have them hosted there,


http://clubadventist.com/forums

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Re: MindRaven [Re: Stan] #246862 11/14/2011 9:15 PM
Joined: Apr 2007
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SD Offline
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man.. that is shoddy business practice by Mindraven

yikes eek

Re: MindRaven [Re: Stan] #246863 11/14/2011 9:23 PM
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UBBSystems Offline
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do you have backups? you could have moved them already.... do they have any explanation?

Last edited by UBBSystems; 11/14/2011 9:23 PM.
Re: MindRaven [Re: Stan] #246868 11/15/2011 9:01 AM
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Posts: 869
Stan Offline OP
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I do not have back ups, they should have everything still. The transfer did not go well for those who had more than one domain...

The UBBThreads went ok, it was weird but ok.


http://clubadventist.com/forums

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Re: MindRaven [Re: Stan] #246885 11/15/2011 4:26 PM
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Stephen G Offline
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The transfer did not go too well for those who had one domain.

Re: MindRaven [Re: Stan] #246886 11/15/2011 4:33 PM
Joined: Dec 2003
Posts: 5,992
Ruben Online Yawn
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Posts: 5,992
Originally Posted by Stan
I have several down still
http://www.christianwebdate.com/
http://sdapg.ca/

and more... these are not busy sites... but have them hosted there,


Stan,
I think
http://sdapg.ca/
is up now. Don;t know if it is correct!


Blue Man Group
There is no such thing as stupid questions. Just stupid answers
Re: MindRaven [Re: Stan] #246904 11/16/2011 9:43 AM
Joined: Jun 2006
Posts: 869
Stan Offline OP
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Posts: 869
these and a few other sites are now working as they should....

AND am thankful for that..


http://clubadventist.com/forums

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Re: MindRaven [Re: Stan] #246921 11/16/2011 11:31 PM
Joined: Jun 2006
Posts: 869
Stan Offline OP
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all things worked out in the end... they are treating me right.


http://clubadventist.com/forums

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Re: MindRaven [Re: Stan] #246945 11/18/2011 1:54 PM
Joined: Jun 2006
Posts: 869
Stan Offline OP
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hmmm this actually seems a lot faster now. The person who does my THIS WEEK ON... said it went screaming fast..


http://clubadventist.com/forums

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Re: MindRaven [Re: Stan] #247288 12/17/2011 8:36 AM
Joined: Dec 2011
Posts: 23
Mindraven Offline
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Quote:
so a company in India took over MindRaven?
And moved everything to their servers in India?

I upgraded to a semi-dedicated server on Sept. 14th.
Today i get online and I've lost all posts and over 1000 new members dating back to Sept 14th. Where is the last 2 months?????

Who are the new owners?

Has anyone contacted them yet?


Hello,

We confirm than we have make an error to outsource our support with an India company and this is for why we have got a lot of problem in the migration of our server.

We have rectified the situation and now we have our own technicians.
We apologize really for the customers that have lost posts in the migration of our servers, our "outsourced" technician was forget to update the mysql localhost for the ip on the new server.. Our error, and i confirm also than we have applied some credits to customers due to this error.

Now our team of technical support is simply awesome and we work a lot to make our customers 100% satisfied !

Israel Gaudette
Mindraven.com

Last edited by Mindraven; 12/17/2011 8:44 AM.
Re: MindRaven [Re: Stan] #247290 12/17/2011 10:59 AM
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Posts: 869
Stan Offline OP
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I concur, I had several frustrating issues which were fixed by Isreal, and the IP number in the cPanel quit being an Indian IP.

I am not against outsourcing, but that did not work well here.


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Re: MindRaven [Re: Stan] #247293 12/17/2011 6:57 PM
Joined: Dec 2011
Posts: 23
Mindraven Offline
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Posts: 23
To be honest, when we had choose to purchase Mindraven, we had invested a lot in "competents" technicians to assure to our customers a fast migration without problems. By the way, our outsourced support company (that i will don't give the name here), have started the transfer without advertise us because they said simply, only a downtime of 15 minutes was scheduled for all hosting accounts.. what was completely false !

Because these "stupid" guys, we have lost all our credibility and we have lost 4 customers.. customers that we respect and that we are really sorry to see leave from our new company.

Now, we have a solid structuration, all our servers are now fully compatible with ubbforum and we can guarantee to our mindraven customers that we can guarantee now a REAL 99.9% uptime guarantee and the best technical support possible.

For the next new year, we will put online our new website with a brand new look and we hope this new year 2012 will be a new start for us.

And to stop all rumors, Mindraven was not purchased by an Indian company but from a Canadian company. Our servers are hosted at Montreal(QC), about 3-4 states of Chicago, where was localized the old datacenter, by this way, you can keep an excellent ping and a fast servers.

A big thank to all customers that understand our situation and that continue to support us ! Thank you very much.

Greetings,

Israel Gaudette
Mindraven.com

Re: MindRaven [Re: Stan] #247446 12/25/2011 4:25 PM
Joined: Jun 2006
Posts: 869
Stan Offline OP
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Joined: Jun 2006
Posts: 869
Mindraven.com continues to be my best hosting experience ever, I get personal emails, and get my problems solved, even the ones that I am able to create. smile


http://clubadventist.com/forums

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Re: MindRaven [Re: Stan] #247448 12/25/2011 8:58 PM
Joined: Mar 2008
Posts: 262
Iann128 Offline
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Stan that is good to hear. Other than the hicup with the server move we are still happy too.


Ian
http://www.firstgenmc.com/ubbthreads

"Experience is a hard teacher because she gives the test first, the lesson afterwords."
Re: MindRaven [Re: Stan] #247450 12/26/2011 11:10 AM
Joined: Jun 2006
Posts: 869
Stan Offline OP
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Joined: Jun 2006
Posts: 869
They have fixed some problems with one of my dating sites I host there as well, sever issues that did not get resolved before.


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