specifically ask for 2 things:
1. php exec function Exec manual
2. imagemagick to be installed and for them to tell you the path ( /usr/bin/local/convert or /usr/bin/convert )
ps: this is something 'special' to UBB that Rick should have disclosed to the buyer, so they don't get egg on their face. that is what he was selling to you guys as a part of the original 'Mindraven experience' of love/care.