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Email problems from my UBB #247472
12/27/11 12:35 PM
12/27/11 12:35 PM
Joined: Jun 2006
Posts: 518
Sweden
Morgan Offline OP
addict
Morgan  Offline OP
addict
Joined: Jun 2006
Posts: 518
Sweden
Hello,
I use 7.5.6p1
This may be the wrong board but I'll try. Please see below.
Suddenly I get lots of below error messages. How come the emails from my UBB are treated like spam or other unfriendly... I'm not sure what happen and who to contact to get this fixed. Anyone knows what to do???
Thanks in advance.
/Morgan Johansson in Sweden.
Forum: http://www.britbike.com/forums/ubbthreads.php
------------------------------------------------------
The original message was received at Tue, 27 Dec 2011 10:09:43 -0500
from lnh-www1j.bluehalo.myregisteredsite.com [209.237.150.162]

*** ATTENTION ***

This email is being returned to you because the remote server would not
or could not accept the message. The registeredsite servers are just
reporting to you what happened and are not the source of the problem.

The address which was undeliverable is in the section labeled:
"----- The following addresses had permanent fatal errors -----".

The reason your mail is being returned to you is in the section labeled:
"----- Transcript of Session Follows -----".

This section describes the specific reason your e-mail could not be
delivered.

Please direct further questions regarding this message to your e-mail
administrator.

--Registeredsite Postmaster

----- The following addresses had permanent fatal errors -----
<hardman7@hotmail.co.uk>
(reason: 550 SC-001 (BAY0-MC2-F26) Unfortunately, messages from 209.237.134.231 weren't sent. Please contact ...ock list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.)

----- Transcript of session follows -----
... while talking to mx3.hotmail.com.:
MAIL From:<morgan@britbike.com> SIZE=2787
<<< 550 SC-001 (BAY0-MC2-F26) Unfortunately, messages from 209.237.134.231 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
554 5.0.0 Service unavailable

Last edited by Morgan; 12/27/11 12:36 PM.

Morgan Johansson
BritBike Forum
http://www.britbike.com/forums/ubbthreads.php?
Express Hosting
Express Hosting "We are the official hosting company of UBB.threads. Ask us about our free migration services to migrate your UBB.threads installation."
Re: Email problems from my UBB [Re: Morgan] #247477
12/27/11 01:54 PM
12/27/11 01:54 PM
Joined: Dec 2003
Posts: 5,827
Lutz,FL
Ruben Offline

Ruben  Offline


Joined: Dec 2003
Posts: 5,827
Lutz,FL
Simple answer is you have been blacklisted.
If your ip is 209.237.134.231
http://ip-address-lookup-v4.com/ip/209.237.134.231
Not so simple to get off the black list.

This is one reason why I use a dedicated ip even on a shared hosting plan.


Blue Man Group


There is no such thing as stupid questions. Just stupid answers
Re: Email problems from my UBB [Re: Ruben] #247478
12/27/11 01:58 PM
12/27/11 01:58 PM
Joined: Apr 2007
Posts: 4,313
SoCal, USA
SD Offline
Carpal Tunnel
SD  Offline
Carpal Tunnel
Joined: Apr 2007
Posts: 4,313
SoCal, USA
Originally Posted by Ruben
This is one reason why I use a dedicated ip even on a shared hosting plan.


very good point

Re: Email problems from my UBB [Re: Morgan] #247480
12/27/11 02:07 PM
12/27/11 02:07 PM
Joined: Dec 2003
Posts: 5,827
Lutz,FL
Ruben Offline

Ruben  Offline


Joined: Dec 2003
Posts: 5,827
Lutz,FL
I had very many issues with this in the beginning days using classic and corporate firewalls.
Since the members were all county,city employees.
Found out that shared IP's gets you grouped with all others on your host. Such as spammers.adult sites, etc.
So they would be blocked from access as well as the emails.
Took an extremely long time to get them resolved dealing with one city after another and still have some that pop up on occasion.

But the dedicated ip helps.

In this case not so sure but it may be the email server config.


Blue Man Group


There is no such thing as stupid questions. Just stupid answers
Re: Email problems from my UBB [Re: Morgan] #247481
12/27/11 02:12 PM
12/27/11 02:12 PM
Joined: Jun 2006
Posts: 518
Sweden
Morgan Offline OP
addict
Morgan  Offline OP
addict
Joined: Jun 2006
Posts: 518
Sweden
Thanks for your answers.
Any Ideas how I could get a dedicated ip? i'm using web.com as web host.


Morgan Johansson
BritBike Forum
http://www.britbike.com/forums/ubbthreads.php?
Re: Email problems from my UBB [Re: Morgan] #247483
12/27/11 02:29 PM
12/27/11 02:29 PM
Joined: Dec 2003
Posts: 5,827
Lutz,FL
Ruben Offline

Ruben  Offline


Joined: Dec 2003
Posts: 5,827
Lutz,FL
Ask them if they offer.
They usually are like a dollar per month.
Most times they don't show it on a shared hosting plan.
But if they offer eCommerce then they usually do.
Because you need it most times for payments.

But I still would research on the reason for blacklisting.


Blue Man Group


There is no such thing as stupid questions. Just stupid answers
Re: Email problems from my UBB [Re: Morgan] #247486
12/27/11 02:31 PM
12/27/11 02:31 PM
Joined: Jun 2006
Posts: 518
Sweden
Morgan Offline OP
addict
Morgan  Offline OP
addict
Joined: Jun 2006
Posts: 518
Sweden
Tried to open a ticket at web.com and it didn't work either...puh.


Morgan Johansson
BritBike Forum
http://www.britbike.com/forums/ubbthreads.php?
Re: Email problems from my UBB [Re: Morgan] #247488
12/27/11 02:41 PM
12/27/11 02:41 PM
Joined: Jun 2006
Posts: 518
Sweden
Morgan Offline OP
addict
Morgan  Offline OP
addict
Joined: Jun 2006
Posts: 518
Sweden
As you understand i'm a novice about this subject and living in Sweden it's cost a bit to call to US and discuss the matter with web.com.
How would you do to research is it web.com i'll need to go after?


Morgan Johansson
BritBike Forum
http://www.britbike.com/forums/ubbthreads.php?
Re: Email problems from my UBB [Re: Morgan] #247492
12/27/11 02:44 PM
12/27/11 02:44 PM
Joined: Apr 2007
Posts: 4,313
SoCal, USA
SD Offline
Carpal Tunnel
SD  Offline
Carpal Tunnel
Joined: Apr 2007
Posts: 4,313
SoCal, USA
skype is the way to do it, if you need international calling wink

Re: Email problems from my UBB [Re: Morgan] #247495
12/27/11 02:51 PM
12/27/11 02:51 PM
Joined: Jun 2006
Posts: 518
Sweden
Morgan Offline OP
addict
Morgan  Offline OP
addict
Joined: Jun 2006
Posts: 518
Sweden
Yes I know about Skype but don't think web.com uses Skype.


Morgan Johansson
BritBike Forum
http://www.britbike.com/forums/ubbthreads.php?
Re: Email problems from my UBB [Re: Morgan] #247496
12/27/11 02:58 PM
12/27/11 02:58 PM
Joined: Dec 2003
Posts: 5,827
Lutz,FL
Ruben Offline

Ruben  Offline


Joined: Dec 2003
Posts: 5,827
Lutz,FL
I would start with the link in the returned email http://mail.live.com/mail/troubleshooting.aspx#errors.)
read it and forward the error notes for 550 SC-001 to the host.
Then I would start looking at say the link I provided
http://ip-address-lookup-v4.com/ip/209.237.134.231
and start with.
http://IP.v4BL.org
Which is showing a result as listed on that page.
The sooner the better.
The lists are like dns servers once they start populating it gets everywhere.

It is going to take a lot of homework on your side, even with the best of hosts.


Blue Man Group


There is no such thing as stupid questions. Just stupid answers
Re: Email problems from my UBB [Re: Morgan] #247497
12/27/11 03:00 PM
12/27/11 03:00 PM
Joined: Jun 2006
Posts: 518
Sweden
Morgan Offline OP
addict
Morgan  Offline OP
addict
Joined: Jun 2006
Posts: 518
Sweden
I found Dedicated IP Address Add-On
on the web host linux plan


Morgan Johansson
BritBike Forum
http://www.britbike.com/forums/ubbthreads.php?
Re: Email problems from my UBB [Re: Morgan] #247498
12/27/11 03:03 PM
12/27/11 03:03 PM
Joined: Jun 2006
Posts: 518
Sweden
Morgan Offline OP
addict
Morgan  Offline OP
addict
Joined: Jun 2006
Posts: 518
Sweden
Ruben, thanks, i'll have to put it aside as i cannot make that priority right now.
Thanks for helping me this far..
Cheers
Morgan


Morgan Johansson
BritBike Forum
http://www.britbike.com/forums/ubbthreads.php?
Re: Email problems from my UBB [Re: Morgan] #247499
12/27/11 03:11 PM
12/27/11 03:11 PM
Joined: Dec 2003
Posts: 5,827
Lutz,FL
Ruben Offline

Ruben  Offline


Joined: Dec 2003
Posts: 5,827
Lutz,FL
I understand.
This situation is like sitting in your car at a traffic light and someone runs into you.
Next thing you know you are dealing with the police,Then the insurance company, Then the repair shop for estimates,etc.
And it was not even your fault.


Blue Man Group


There is no such thing as stupid questions. Just stupid answers
Re: Email problems from my UBB [Re: Morgan] #247501
12/27/11 03:15 PM
12/27/11 03:15 PM
Joined: Jun 2006
Posts: 518
Sweden
Morgan Offline OP
addict
Morgan  Offline OP
addict
Joined: Jun 2006
Posts: 518
Sweden
So right Ruben,
I finally managed to open a support ticket, we'll see what the host sez about it.



Morgan Johansson
BritBike Forum
http://www.britbike.com/forums/ubbthreads.php?
Re: Email problems from my UBB [Re: Morgan] #247508
12/27/11 04:22 PM
12/27/11 04:22 PM
Joined: Jun 2006
Posts: 518
Sweden
Morgan Offline OP
addict
Morgan  Offline OP
addict
Joined: Jun 2006
Posts: 518
Sweden
Hello again
this is what the host replied to my support ticket.
Quote:
Dear Morgan,

Thank you for contacting us regarding your email issues. As you mentioned, we are havnig a blacklist issues at web.com. We have been able to be removed from some, but not all blacklists to this point. We are continuing to work on this issues and hope to have it resolved shortly.

If you have any further questions or concerns feel free to contact us at the number below and we will be happy to assist you.


Obvialsy not a UBB problem thanks to you i'm on the right track.

Happy new year.


Morgan Johansson
BritBike Forum
http://www.britbike.com/forums/ubbthreads.php?
Re: Email problems from my UBB [Re: Morgan] #247509
12/27/11 04:31 PM
12/27/11 04:31 PM
Joined: Dec 2003
Posts: 5,827
Lutz,FL
Ruben Offline

Ruben  Offline


Joined: Dec 2003
Posts: 5,827
Lutz,FL
At least the host has admitted to the issues.
I can only assume that somebody caused the problem that is sharing a ip with all the others.
They probably will be dropped if they can figure out who it is.


Blue Man Group


There is no such thing as stupid questions. Just stupid answers
Re: Email problems from my UBB [Re: Morgan] #247510
12/27/11 04:47 PM
12/27/11 04:47 PM
Joined: Dec 2003
Posts: 5,827
Lutz,FL
Ruben Offline

Ruben  Offline


Joined: Dec 2003
Posts: 5,827
Lutz,FL
Okay sounds good.
I am going to move this to non bugs.
Post again if other wise.


Blue Man Group


There is no such thing as stupid questions. Just stupid answers
Re: Email problems from my UBB [Re: Morgan] #247513
12/27/11 06:21 PM
12/27/11 06:21 PM
Joined: Jan 2008
Posts: 547
DE USA
Dunny Offline
addict
Dunny  Offline
addict
Joined: Jan 2008
Posts: 547
DE USA
Aye but if you use it as a phone call, the cost is nominal compared to using a landline or mobile phone wink .



Dunny

Removed link due to bleedover spammers

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