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Registration of New Users #248349 02/10/2012 11:01 PM
Joined: Jan 2012
Posts: 5
Bill Zimmerly Offline OP
stranger
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Joined: Jan 2012
Posts: 5
I'm using version 6.5.0.

When someone clicked the "Register" link, it took them to a page that had a form that would Email their name and email address to the webmaster.

How does the webmaster then ADD the new user to the BBS?????

I am totally confused. The former webmaster of the site I am now trying to pick up for died ... and I have no guidance for how to ADD users to the system.

Please help!


- Bill
Geezer Gadget Geek
Re: Registration of New Users [Re: Bill Zimmerly] #248352 02/11/2012 9:32 AM
Joined: Jun 2006
Posts: 81
Mike L Offline
member
Offline
member
Joined: Jun 2006
Posts: 81
OOPS!

Just READ that you are using UBB Classic.

Thus the particulars of what I said do not apply.


Bill,

Sorry to hear that the admin of your community passed away.

To answer your question:

It all depends on how registrations are set up. There is no action required on your part if e-mail verification is being used.

From what you say, it sounds like the board is set up to notify the admin of new user registrations. Read the e-mail. What does it say?

Does it contain "There is no approval required, but you have chosen to be notified of all new user sign-ups."?

If so, it is all on the new user to click the link in the e-mail sent to them. It is also on the new user to actually read the instructions during the registration process.

You will want to check how the previous admin had registrations set up. In the CP (Control Panel), go to Registration Settings>Basic Options Tab.

Likely the third check box "Enable Email Verification?" is checked. If so, then what I said above applies.

Once a new user registers, the forum will send an e-mail to the address given during registration. The new user then has 24 hours to check their e-mail and click the link contained within. During this time, if you go to the CP opening page, you will see that there is a user in the "Registration Queue". If the 24 hours elapses and they do not take the required action, the account is automatically deleted as if they never did anything.

From time to time I get an e-mail from someone who registered and then did not click the link in the e-mail that was sent to them. They rag on me for not granting them access. I reply back and politely point out that they did not read the instructions and that they will need to register again and to READ the instructions. wink

Another option is that the "Enable Registration Queue?" box is checked. If so then ALL new users are place in a queue and you need to approve them. All you need to do is go to the CP main page and you will be notified if there are any new registrations to be approved. Just click on the link and you will be taken to the page where you can approve them (or not).

I suggest you create a new user for yourself and see how this process works both from the perspective of a new user and Admin.

It is also a good idea to have a normal user account on your forums so that you can test things out from a user perspective.


EDIT: One last thing is that you will go nuts if you try to find where in the CP you can select (or not) to have the forums notify you via e-mail of new user registrations. That's because it's not there. wink

You need to be logged into the forums (as opposed to the CP) and go to My Stuff>Edit Preferences.

Scroll down to the bottom and find the heading "Moderator & Administrator Preferences".

Non-intuitive? You bet. grin

If you are going to take over caring for your community, there will be a bit of a learning curve, but you will catch on. Good luck.

Last edited by Mike L; 02/11/2012 10:04 AM.
Re: Registration of New Users [Re: Bill Zimmerly] #248355 02/11/2012 4:28 PM
Joined: Jun 2006
Posts: 15,852
Gizmo Offline
UBB.threads Developer
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Posts: 15,852
To add a user as an admin in the control panel under whatever "member management" wording there was should have a link to "add user" (I think it's at the bottom of the page).

It's about as cryptic as it gets, as UBB.Classic was shelved in 2007; you should consider getting yourself on the latest UBB.Threads as there have been loads of feature changes and threads will be significantly faster than classic (and there are people around who can support it).


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Re: Registration of New Users [Re: Bill Zimmerly] #248358 02/12/2012 1:35 AM
Joined: Jan 2012
Posts: 5
Bill Zimmerly Offline OP
stranger
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Joined: Jan 2012
Posts: 5
Thanks Mike L and Gizmo! I think I have it working now. Your help was appreciated and pointed me in the right direction.

Sincerely,
- Bill


- Bill
Geezer Gadget Geek
Re: Registration of New Users [Re: Bill Zimmerly] #248372 02/12/2012 2:46 PM
Joined: Jun 2006
Posts: 81
Mike L Offline
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Offline
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Joined: Jun 2006
Posts: 81
Glad to be of service even if talking about the wrong version. grin

When you can, upgrading to Threads would be a good move for your community. Especially once 7.6 comes out.

Re: Registration of New Users [Re: Bill Zimmerly] #255436 04/25/2014 10:33 AM
vusimoso
Unregistered
vusimoso
Unregistered
Had the same issue, thanks for the clarification Gizmo!


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