Site Links
Home
Features
Documentation
Pricing & Order
Members Area
Support Options
UBBDev.com
UBBWiki.com
Who's Online Now
1 registered members (mmkk), 60 guests, and 404 spiders.
Key: Admin, Global Mod, Mod
Member Spotlight
Posts: 82
Joined: September 2008
Show All Member Profiles 
Top Posters(30 Days)
Gizmo 15
FREAK 11
M4TT 11
Ruben 6
mmkk 5
isaac 4
Latest Photos
Chinese Buddhist temple.
My buddha beads.
Rendered Walls
Multi-Screen wallpaper
Stockholm Metro
Previous Thread
Next Thread
Print Thread
Licence Question - No Response To Support Ticket #256690
03/14/15 06:11 AM
03/14/15 06:11 AM
Joined: Nov 2006
Posts: 179
T
ThreadsUser Offline OP
member
ThreadsUser  Offline OP
member
T
Joined: Nov 2006
Posts: 179
Hi guys

I hope you are all well.

I'm running 7.5.5 and need to upgrade but I assume I need to pay for access to the required updates files. It's been that long that I can't remember the procedure.

Did I read that there is a discount for existing users if buying a new licence etc?

I created a support ticket on March 5th 26978:GBPT4K but have had no response which is rather annoying as I have money burning a hole in my pocket.

I really don't want to start using another forum script after all these years but please meet me half way guys. This used to be a great company with a great user base who have remained loyal.

Could I please have some support. I just want to keep using your product and give you some money ha smile

Thanks smile

PS: If I eventually upgrade to the latest version of Threads, will it break my custom skin that I had made or should that still be ok?

Express Hosting
Express Hosting "We are the official hosting company of UBB.threads. Ask us about our free migration services to migrate your UBB.threads installation."
Re: Licence Question - No Response To Support Ticket [Re: ThreadsUser] #256695
03/14/15 03:58 PM
03/14/15 03:58 PM
Joined: Jun 2006
Posts: 16,785
Portland, OR; USA
Gizmo Offline
UBB.threads Developer
Gizmo  Offline
UBB.threads Developer
Joined: Jun 2006
Posts: 16,785
Portland, OR; USA
We're just users here; you'd have to ask (probably via a helpdesk ticket) about any sales questions or official inquiries to the owner.

From a complete use perspective:
1. You need current member area access to download updates; the member center is here and the purchase page is here.
2. It costs $59 to renew, and $139 to buy a new license.
3. I usually email info@ubbcentral.com vs use the helpdesk.
4. I wouldn't; vBulletin and IPV are bloated, Fusion is EOL. The development team is UBBDev, though the powers that be 'round these parts is a completely separate entity. Is there a reason you don't just click the "License Options" link in the Member Area and then renew from there? Am I missing something?
5. Again, these are user to user forums, and are not a valid support resource for the owners of the UBB.threads product.
6. Your theme should work, all of my themes where made ~7.2 and short of having to occasionally load the style editor and make updates (things get added) they work fine.


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Forums: A Gardeners Forum Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
Longtime Supporter & Resident Post-A-Holic
VNC Web Services: Code Modifications, Upgrades, Styling, Coding Services, Disaster Recovery, and more!
Re: Licence Question - No Response To Support Ticket [Re: ThreadsUser] #256699
03/15/15 08:10 AM
03/15/15 08:10 AM
Joined: Nov 2006
Posts: 179
T
ThreadsUser Offline OP
member
ThreadsUser  Offline OP
member
T
Joined: Nov 2006
Posts: 179
Thanks Giz.

I posted here about support in the hope that someone from the company might see it and to show prospective customers that support appears non-existent.

I'm reluctant to pay via the members' area until hearing from the company because if they're showing little sign of existing, how do I know I will receive what I need for example. I'm just concerned. As someone who runs a internet based company, when someone contacts me offering me money, I jump to deal with it. I consider that contact a priority.

Yes I'm reluctant to move to another script and hope I can remain with UBB Threads but it would be nice if the company would meet me half way smile

I will try that email in the hope someone will reach out to me.

Thanks for the info regarding the theme smile

Re: Licence Question - No Response To Support Ticket [Re: ThreadsUser] #256702
03/15/15 12:48 PM
03/15/15 12:48 PM
Joined: Jun 2006
Posts: 16,785
Portland, OR; USA
Gizmo Offline
UBB.threads Developer
Gizmo  Offline
UBB.threads Developer
Joined: Jun 2006
Posts: 16,785
Portland, OR; USA
I emailed Brooks regarding the support desk and he said they're actively manning it; so I'm really not sure what to say short of the email directly tip above (which you've done).

As for the "company appearing non existent", as of January 2015 all development of UBB.threads is being handled through UBBDev (the modification community that I'm now operating as of a few years back), we agreed with Brooks to publish 3-4 releases per year of the UBB.threads product.


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Forums: A Gardeners Forum Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
Longtime Supporter & Resident Post-A-Holic
VNC Web Services: Code Modifications, Upgrades, Styling, Coding Services, Disaster Recovery, and more!
Re: Licence Question - No Response To Support Ticket [Re: ThreadsUser] #258065
02/16/16 09:54 PM
02/16/16 09:54 PM
Joined: Feb 2007
Posts: 1,318
Pennsylvania
JAISP Offline
veteran
JAISP  Offline
veteran
Joined: Feb 2007
Posts: 1,318
Pennsylvania
I have looked at many other message boards over the past years. I will tell you from experience that this is the best board for development, the money, and operations, not excluding the help you get from the many talented people in the forums here. I would suggest you stay with UBB and you are better off.

A few years ago I sold one of my communities as they made me a offer I couldn't refuse and my wife's health was failing and I didn't have time for the site, servers it was on, and the data center in general I owned. They gave me 5 figures just for the site and board and told me they didn't want the rest of the place LOL. They migrated everything to another forum software and I can say I wasn't happy with the change and neither was the moderators either.

I stayed on as an admin for a year till they took over fully and now I am back as part of that community however I do not like the function ability of their board software.

I recently started another community similar to that one but a different dog breed as not to try to compete with them even though the non compete contract ran out years ago. But anyway my suggestion is the UBB is the best deal all the way around.

Oh and I purchased my first UBB license in the late 90's


Shout Box
Today's Birthdays
No Birthdays
Recent Topics
Users Unable to Upload Avatar
by M4TT. 12/13/17 08:51 AM
Shout Box Sound Effect
by M4TT. 11/29/17 08:28 PM
Ad island
by TGCsanderson. 11/25/17 06:41 PM
Taking to long to connect to DB
by AstroCat. 11/24/17 12:34 PM
Forum Statistics
Forums36
Topics35,015
Posts190,535
Members12,045
Most Online978
Jun 24th, 2007
Random Image
Powered by UBB.threads™ PHP Forum Software 7.6.1
(Snapshot build 20171106)