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503 / PayPal - help #261104
02/05/18 12:28 PM
02/05/18 12:28 PM
TGCsanderson  Offline OP
journeyman
Joined: Sep 2007
Posts: 78
Hackleton, U.K.
My host moved hogwartsbynight.com to a new server. Since then we get constant 503 errors without the host able to figure out why. Also, a member using a subscription had PayPal auto refund her attempt to subscribe to something, she hasn't asked for a refund.

Any advice?

Express Hosting
Express Hosting "We are the official hosting company of UBB.threads. Ask us about our free migration services to migrate your UBB.threads installation."
Re: 503 / PayPal - help [Re: TGCsanderson] #261105
02/05/18 03:54 PM
02/05/18 03:54 PM
Gizmo  Online Tapedshut
UBB.threads Developer
Joined: Jun 2006
Posts: 16,956
Portland, OR; USA
What does your error log show when a 503 error occurs? Are these errors constant or do they happen on random parts of the forum? Did they move you to another shared server or a cloud server? Have you run the system requirements test on the new server? Who is the host?


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Forums: A Gardeners Forum Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
Longtime Supporter & Resident Post-A-Holic
VNC Web Services: Code Modifications, Upgrades, Styling, Coding Services, Disaster Recovery, and more!
Re: 503 / PayPal - help [Re: TGCsanderson] #261106
02/05/18 04:27 PM
02/05/18 04:27 PM
TGCsanderson  Offline OP
journeyman
Joined: Sep 2007
Posts: 78
Hackleton, U.K.
The issue is all over the board.

Host: https://www.tmdhosting.com

They moved us from a shared server to a cloud. I've not run the systme requirements test yet, how do I do that again?

Mon, Feb 05 2018 06:27:30 +0000
176.254.87.110 Script: - Line: Unable to connect to the database (as tempora7_hbnmbadmin to localhost, database tempora7_hbn). - Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (11 "Resource temporarily unavailable")

Details for: 20180128_mysql.log [Delete]
Sun, Jan 28 2018 11:46:10 +0000
176.254.87.110 Script: - Line: Unable to connect to the database (as tempora7_hbnmbadmin to localhost, database tempora7_hbn). - Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2 "No such file or directory")


cache (OK)
cache_builders/custom (OK)
gallery/default/full (OK)
gallery/default/medium (OK)
gallery/default/thumbs (OK)
images/avatars/default (OK)
images/forumimages/default (OK)
images/graemlins/default (OK)
images/graemlins/default_dark (OK)
images/icons/default (OK)
images/icons/default_dark (OK)
images/markup_panel/default (OK)
images/markup_panel/default_dark (OK)
images/moods/default (OK)
images/moods/default_dark (OK)
images/news/default (OK)
images/news/default_dark (OK)
includes (OK)
languages/english (OK)
languages/english/admin (OK)
sessions (OK)
styles (OK)
templates/default (OK)
tmp (OK)

Re: 503 / PayPal - help [Re: TGCsanderson] #261107
02/05/18 04:32 PM
02/05/18 04:32 PM
Gizmo  Online Tapedshut
UBB.threads Developer
Joined: Jun 2006
Posts: 16,956
Portland, OR; USA
The System Requirements Test is a 3rd party script, available at UBBWiki. The test will also tell you if they're running PHP7, which is not supported at all at this juncture (though you'd think that the missing mysql_connect command error would be shown if it was PHP7)

The error message you supplied is saying that the forums cannot connect to the database, the error is server related:
Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (11 "Resource temporarily unavailable")


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Forums: A Gardeners Forum Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
Longtime Supporter & Resident Post-A-Holic
VNC Web Services: Code Modifications, Upgrades, Styling, Coding Services, Disaster Recovery, and more!
Re: 503 / PayPal - help [Re: TGCsanderson] #261108
02/05/18 05:01 PM
02/05/18 05:01 PM
TGCsanderson  Offline OP
journeyman
Joined: Sep 2007
Posts: 78
Hackleton, U.K.
Attached something, does this help?

Attached Files
Attached PDF document
cpanelhbn.pdf (6 downloads)
Re: 503 / PayPal - help [Re: TGCsanderson] #261110
02/05/18 05:09 PM
02/05/18 05:09 PM
TGCsanderson  Offline OP
journeyman
Joined: Sep 2007
Posts: 78
Hackleton, U.K.
Cpanel Error Log

Attached Files
cpanel error log.txt (39 downloads)
Re: 503 / PayPal - help [Re: TGCsanderson] #261111
02/05/18 05:16 PM
02/05/18 05:16 PM
Gizmo  Online Tapedshut
UBB.threads Developer
Joined: Jun 2006
Posts: 16,956
Portland, OR; USA
It looks like you're having several issues that are all presenting at once (MySQL server included), but these are all server side errors and have nothing to do with UBB.threads. When your site was migrated to this cloud server were the configuration files populated with the correct paths to the resources on the new machine?

I'm looking at your forums right now and everything seems to be running, I'm able to access "[2 February] 3rd baby scan" and read the entire thread, as well as your active topics page. Isaac was able to access the site without any problems as well.

I can tell you that Cloud Hosting isn't what they sell you it is; they'll claim it'll make your site faster being on non-dedicated hardware, when in actuality they're just selling you caching and more caching (with a side of caching) which isn't good for a live php script that changes based on user events (such as a Bulletin Board); it is instead geared towards WordPress blogs which have largely static content. Updates to content on a cloud host also have to populate from the server cache to the CDN server that your cloud host is using.


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Forums: A Gardeners Forum Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
Longtime Supporter & Resident Post-A-Holic
VNC Web Services: Code Modifications, Upgrades, Styling, Coding Services, Disaster Recovery, and more!

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