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Joined: Jun 2006
Posts: 993
Likes: 24
Old Hand
Old Hand
Joined: Jun 2006
Posts: 993
Likes: 24
Hi, concerning 7.5.5

I was confused a few hours ago when receiving this PM to admin after a member upgraded his membership.

Quote
The subscription for 'https://www.xxx.com/xxx/xxx/showuser.php?uid=xxx' has reached the end of it's term. They have been removed from the 'GOLD MEMBER' Subscription Group.

Our Gold membership is for 5 years and it is non recurring membership.

In the CP transactions I noticed a new active membership,
in member Permissions the membership is activated as it should.

Everything looks like it should apart from the PM/email to admin saying membership has reached the end of it's term. I would expect the message to come after five years and not now.

Above is feedback info only.

Thanks

Last edited by Morgan; 03/12/2021 8:48 AM.

Morgan Johansson
BritBike Forum
https://www.britbike.com/forums/ubbthreads.php
Joined: Dec 2003
Posts: 6,596
Likes: 79
Joined: Dec 2003
Posts: 6,596
Likes: 79
Have you double checked the settings for the subscription group?
Also since you edited the actual PM link.
I assume you verified it is the same user?


Have you edited the price, duration,etc since the gold subscription was created?
That could cause a corruption with the existing subscription via paypal if that member subscribed prior to any edits.


Blue Man Group
There is no such thing as stupid questions. Just stupid answers
Joined: Jun 2006
Posts: 993
Likes: 24
Old Hand
Old Hand
Joined: Jun 2006
Posts: 993
Likes: 24
Good questions Ruben,
Yes I have double checked.
I have created 9 groups over the years.
Some has been altered over the years
3 are enabled active now

The Gold membership group is the last created and
I started to use it in Dec 2019.
In May 2020 I changed the price only and finally in July I did the same and made a price change which has been kept since then.
The membership is not that frequently used but occasionally members subscribe for the 5 year non recurring term.

This particular member subscription was paid today
FYI all members in that group is active since 5 years has not passed since the start.

Last edited by Morgan; 03/12/2021 4:05 PM.

Morgan Johansson
BritBike Forum
https://www.britbike.com/forums/ubbthreads.php
Joined: Dec 2003
Posts: 6,596
Likes: 79
Joined: Dec 2003
Posts: 6,596
Likes: 79
Could it be that a existing member started to subscribe that already was and canceled prior to completion.
Because he realized he already subscribed.
I know from testing if you do not complete the transaction the admin will get a notice of cancelation.
But I have never tried it as a existing subscriber.

All I know is if you change the terms or price it can play havoc with recurring. But that is a paypal glitch.
Since you need to cancel at the members paypal account.
There is no way to cancel at the UBB forum.


Blue Man Group
There is no such thing as stupid questions. Just stupid answers
Joined: Jun 2006
Posts: 993
Likes: 24
Old Hand
Old Hand
Joined: Jun 2006
Posts: 993
Likes: 24
The member in focus has not had a active membership since November and that was for another membership.
I was online and could not see any canceled transaction.


Morgan Johansson
BritBike Forum
https://www.britbike.com/forums/ubbthreads.php

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