UBB.threads PHP Forum Software Community Forums UBB.threads 7 Version 7 Support Attachments broken after server migration

Hi, guys -

My host has migrated us to a new data center (I'm on a shared server) and ever since I've noticed 2 issues:

1) When you click on the Log In link on the main forums page:

http://www.gangsterbb.net/threads/ubbthreads.php?http://www.gangsterbb.net/threads/ubbthreads.php?ubb=login&ocu=http%3A%2F%2Fwww.gangsterbb.net%2Fthreads%2Fubbthreads.php%3Fubb%3Dcfrm

I get the "Not Acceptable!" mod_security warning that I've seen before. Last time this happened, the web host (ASO) whitelisted something and it worked again. Interestingly, there is a work-around in the mean time: Clicking on a user profile brings up its own log-in link that does work:

http://www.gangsterbb.net/threads/ubbthreads.php?ubb=showprofile&User=2

Now, before I contact them to fix my log-in issue, I have another issue that I'm not sure is something they can also fix, or if it's a UBB settings issue...

2) When I try to attach a file (which has been working fine all along), I now get broken images and the file doesn't load properly. (See attached, which did work here). In UBB Control Panel > Permission Checks, everything reports as "OK". Are there other places I can look to see what might be going on? Perhaps a change to the Server Information might be breaking it? Any ideas?

Thanks!

JG

is the test.file file in the attachments folder?
If not use the test link in the cp.
CP>master settings>paths&database
Absolute PATH to Attachment Storage Directory

Select the test directory under the path.
If successful it will create a file named test.file in that folder as well as a prompt that it passed.
It looks for that file when making an attachment.

So I would also check for the file to actually exist.

Thanks for the reply, Ruben -

See attachments: the test.file (0 bytes) is located in the attachments folder, but there's no Path to Attachments in my CP settings (7.6.1.1)

P.S. I should add I've been getting some connection reset/lag issues/warnings since the server migration, so maybe that's part of the problem. But there haven't been any successful attachments in a couple weeks apparently... Host still hasn't gotten back to me. :-/

aha
I thought you were on the current version
ubb 6.7.2 I think is in the attachment's menu.
They moved it in 7.x
There should be a path entry as well as a test link somewhere.
For attachments and uploaded avatars.

It is a absolute path so if the new server changed then it probably is incorrect.

Okay, in Threads 7.6.1.1, the Attachments Directory info is in the "Features/Attachments" section, not the "Attachments" section, for some reason... In any event, everything checks out...

Great.
That is all I got to try.
Oh wait you are using imagemajick
Maybe that is not setup correctly.
Try changing the settings to use GD instead.

Switching from ImageMagick to GD2 worked!
I'll have to ask the host about that, too... if they ever get back to me...

Thanks, Ruben!

Ugh. ASO Tech Support finally got back to me about my log-in / mod_security issue. I was hoping it'd be a quick fix as in the past, but does this make any sense to anyone?


Again, everything was working just fine until they migrated to a new server farm.

When you click on the Log In link on the main forums page at gangsterbb.net :

http://www.gangsterbb.net/threads/ubbthreads.php?http://www.gangsterbb.net/threads/ubbthreads.php?ubb=login&ocu=http%3A%2F%2Fwww.gangsterbb.net%2Fthreads%2Fubbthreads.php%3Fubb%3Dcfrm

I get the "Not Acceptable!" mod_security warning that I've seen before. Last time this happened, the web host (ASO) whitelisted something and it worked again. Interestingly, there is a work-around in the mean time: Clicking on a user profile brings up its own log-in link that does work:

http://www.gangsterbb.net/threads/ubbthreads.php?ubb=showprofile&User=2

I see that you are on UBB.threads 7.6.1. A lot has been fixed since then. Here is the fix for your issue affecting version 7.6.1

DESCRIPTION:
This fix returns protocol-relative URLs since an overzealous ModSecurity firewall rule may not like having URL query strings with a suggested HTTP/HTTPS protocol in them.

in /libs/ubbthreads.inc.php
AROUND LINE 985, FIND

REPLACE WITH

That seems to have done it -- thanks, Isaac!

I guess I should look into upgrading...

Do you think upgrading will restore my ability to use ImageMagick? According to phpinfo (link in previous post), it is installed (ver 3.4.3), but stopped working after the migration. GD2 is working fine. I have no problem sticking with GD2 (don't really know the difference), but the Threads CP says ImageMagick is preferred... (my current paths are /usr/local/bin/convert and /usr/local/bin/mogrify)

Imagick and ImageMagick are different, one is a compiled system binary (image magick) and the other is a PHP module which doesn't provide the same tools the ImageMagick binaries do (convert and mogrify). PHPInfo will not provide information about ImageMagick as it's a system binary and not a part of PHP.

Thanks, Giz... I'll ask them again about ImageMagick. I didn't realize it was separate, and perhaps the webhost support person didn't realize it either...

Is there a reason why it's preferable to use over GD2, or does it really not matter much?

Imagemagick produces superior images than GD, they're always sharper and clearer; but not all hosts have it available.

For the record, problem was they changed /usr/local/bin/ to /usr/bin/ ...all's okay again.

Thanks, guys!