Just curious.. why is the support forum no longer using the actual software it is supporting? I'd much rather post questions about the UBBThreads software on a board running that code.
tgnb, Infopop made a decision to not run the support forums on UBBT. Virtually everyone in the community thinks this is ludicrous (including myself and, apparently, you), but so far they have only offered a small compromise. That compromise is to create a separate set of Design forums at:
Actually, there is another community that will be offering support and development, on UBBThreads software.
Rick is working with the folks at ubbdev.com to pull over content and members from the old W3T forums, and there will be additional resources available. This has taken a bit longer than we'd hoped, but perhaps one of the guys involved could post a progress report here? I believe the data import is in progress today...
UBBDesign is a not an Infopop run site, we are an independent as will be Threadsdev. I started UBBD to fill a need in the UBB â„¢ community and have recently added a UBBT to do the same. We obtained permission to use the UBB â„¢ to show our focus, you're more than welcome to visit and join and try to pick up where you left off. We will focus on the design end of the UBBT and Threadsdev will focus on enhancing the code and foundation of it. Both sites will have a lot to offer and will be there to help. Rick (Scream) and Matt (Mattyj) are there in Admin capacities to oversee and to answer your questions etc, just like before.
Hope to see you there.. <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />
I empathize with you, sometimes change isn't easy.
We here at Infopop, wish create a greater awareness of community for all our members both new and old. We hope, to not only offer a place where our valued members can find answers to their questions, but a place where our members can contribute and communicate with each other. <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />
Dr. Manhattan - please see my response to your post entitled "Irony" on the linked thread from this forum. I hope that post, along with a few others in that thread, will provide some clarification.
The design and beauty of the situation will be that you will be able to choose whichever forum you like to spend your time! <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />
Hopefully you'll also come to appreciate the facility of the single registration across all forums. As we release even more products, this will become even more important to us and our users.
</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">Originally posted by Michael B. Moore: </font><hr /></blockquote><font size="" face="">Or better yet, YOU will come to realise the good sense in supporting each product with its own software...
</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">Originally posted by Dr. Manhattan:
From the vantage point of virtually every long-time W3T user, this is an extremely disappointing, maddeningly idiotic decision.</font><hr /></blockquote><font size="" face="">I have to say that I am truly disappointed with the use of this product for the support forums.
FIRST: I do need to say I think OpenTopic SUCKS! This is how ever a personal feeling.
SECOND: If your a new users or someone looking at using UBBThreads would you not wonder why some other product is used for it's support. I can tell you the question they will ask "Maybe UBBThread can't handle it? Maybe it is a bad product?"
NOTE TO NEW USERS OR SOMEONE WHO IS LOOKING AT USING UBBThreads: YES, IT CAN HANDLE IT! IT IS A WONDERFUL PRODUCT!
-Ken Torbeck WWW.INFOSITE.ORG Special Needs & disAbilities Info. Center
</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">NOTE TO NEW USERS OR SOMEONE WHO IS LOOKING AT USING UBBThreads: YES, IT CAN HANDLE IT! IT IS A WONDERFUL PRODUCT!
</font><hr /></blockquote><font size="" face="">Folks - if Infopop didn't believe in the above quote, UBBThreads wouldn't be a part of our product portfolio now. Do you remember the old Victor Kiam commercials??? <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />
</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face=""> Or better yet, YOU will come to realise the good sense in supporting each product with its own software... </font><hr /></blockquote><font size="" face="">Eileen, you have no argument here. In fact there will be at least two boards dedicated to that purpose: UBBdev and UBBdesign. Both are a part of the Infopop community.
[This message was edited by Michael B. Moore on 31 Oct 01 at 10:22 PM.]
</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">Originally posted by Michael B. Moore: Eileen, you have no argument here.</font><hr /></blockquote><font size="" face="">You guys continue to amuse me. <img border="0" title="" alt="[Roll Eyes]" src="images/icons/rolleyes.gif" /> Just come out and say it already!
Michael B. Moore You have totally lost me now. I logged on this morning to see how the wwwT move had jelled as I plan to use it on a project. Now I feel like I need to return to GO and start over in comparing the various apps available. Your staff has decided to not have the wwwT forum run on its own software. (must have someone with a Masters or Ph.D in the mix - no common sense) Doh!!!........what the heck does it look like when I sell a client on the use of your app and they come here and see it not even used at home base!!!! So post a summary please now of where one goes for support on ubbthreads. Independant sites 3rd party, some other buried forum, a read only geeesh I'm too frustrated to go back on an egg hunt to get it all straight. -Barrett
On MacOS since OS 6<BR>currently OS 9.1blue G3's <BR>and iMacs<BR>Testing OS X
Sorry for the confusion - you missed a lot in the last few weeks! <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />
As stated previously, there will be *at leat* two UBBThreads forums available for the purposes you suggest: http://wwww.ubbdev.com and http://www.ubbdesign.com. You are invited to become active in both!
BTW - we do have a PhD on board, but I assure you we watch him closely! <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />
</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">Originally posted by Michael B. Moore: As stated previously, there will be *at leat* two UBBThreads forums available for the purposes you suggest: http://wwww.ubbdev.com and http://www.ubbdesign.com. You are invited to become active in both! </font><hr /></blockquote><font size="" face="">I think I am missing something http://wwww.ubbdev.com is not using UBBThreads
-Ken Torbeck [blue]www.INFOSITE.[/blue][red]ORG[/red] Special Needs & disAbilities Info. Center
Hey you know that tired sleepy feeling you get after being on your computer a long time - like when trying to put all the pieces together about ubbT..........your attention span gets short and temper too..............
Once more someone clarify where the heck you go for ubbT support and discussion A to Z!!! Like this:
URL - [ enter description with no chance of misinterpretation]
Got it? Thanks, i think.
On MacOS since OS 6<BR>currently OS 9.1blue G3's <BR>and iMacs<BR>Testing OS X
Having a blank "Subject" field to fill in during a reply to an already stated subject is confusing to me, but apparently how the committee designed open topic to work - don't really care now since I do not pay for Open Topic services.
Now to clarify what is important to me:
Simply list the appropriate urls to go to for ubbT support and give a description of each. Additionally state whether they use ubbT as their forum application.
Thanks
On MacOS since OS 6<BR>currently OS 9.1blue G3's <BR>and iMacs<BR>Testing OS X
Your choices for support are currently as follows..
This forum is the primary means of support. If you would prefer to post in a UBBThreads environment, you may do so Here => (UBBDesign.com) or when it is completed Here => (Threadsdev.com) The main focus of each is as follows UBBDesign - developing new layouts, style sheets, graphics and those items related to the overall look and feel on the UBBT. Threadsdev.com will focus on the enhancing and addition of features for the PHP and Perl versions. All of these locations are manned by Rick and Matt from W3T, and can answer your questions.
Hope this helps.. <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />
http://www.threadsdev.com/ - Primary site for PHP/Perl Hacks and general questions and comments. As I understand this will be a community supported site where the code/hacks are not "offical" and thus if you implement any of the code/hacks InfoPop will not be able to support that code/hack. However on InfoPop's main page they will support the "out of the box" version of the UBBThreads and if they feel it is required to fix your problem they may suggest you remove all code/hacks you have added.
http://www.ubbdesign.com/ubbthreads/ - Primary site for design (how it looks) issues. As I understand people will be showing off how well they intergrate their site and just overall how things look to the end user here.
http://community.infopop.net/ - InfoPop's HeadQuarters. This is the site you will want to use to report major bug issues in the default system setup. You will also get all upgrades from this site. Also the site you will use to get "offical" support of the UBBThreads application (default system no hacks).
Ohh yeah as for the subject field being blank... just ignore it... I have... it is so you have have that "BOLD" text at the top of your post... which well honestly is a waste of space to me and the subject field isn't needed...
Cause if I wish to do that "BOLD" text I just do:
This is a bold message... However it is NOT in the subject field...
Er... correct me if I'm wrong: since I want to use a w3t forum, I (or anyone wishing the same thing) have to visit/use/post on one of the 2 community supported forums running Threads. When I find a problem while browsing Threads, I'll have to go to _another_ forum (this one) to report it officialy (I won't touch the "for whom it's easier to have consolidated support" issue). Now, since the two boards mentioned earlier are hacks/design related, they will be running modified versions so infopop can't support them because of that. BTW, I understand the reason/decision of not supporting modified boards but the problem still remains: if Rick finishes a new version (let's say tomorrow) where can we see it in action / use / test it under real world conditions before deciding to actually upgrade
Razvan, Speaking for UBBDesign, Rick (Scream) is there many times daily checking on the posts etc. Any questions there will be answered to the best of his ability... <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" /> And we will mainly modify the look. I'm not adding hacks to keep it basically stock. I've only added a few needed functions to make our (ubbdesign's) life easier.. <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />
</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">Originally posted by Rick Baker: Ken, the dev site url is going to be http://www.threadsdev.com
You can say a thousand times over that this board is good for support use, but I don't think it's smart to use this board when it's clearly not what your consumers want. People are not just making this stuff up. When a potential customer is looking into buying a product, the first thing they likely want to see is the product in action. The board must be the latest version and out of the box. It shouldn't have *any* modifications that won't be available options when the product is installed. It is absolutely vital that this exists. I have been shopping for a board for months. If W3T hadn't had their support forum running W3T I probably wouldn't have bought it. I registered a name so that I could mess around with the options and I looked at the forums with the most posts. I wanted to see how a forum handles high traffic and what gets more traffic than a support board? I looked at a few of the listed sites that were running W3T, but many were outdated versions and those that weren't were likely to be customized. In my opinion, support forums are the best way to evaluate a potential product. They are also very useful for explaining and showing people how certain features work. It's much easier to help people when you're in an arena that you are familiar with.
</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">Unfortunately, we can't always do every little thing our customers suggest because then we'd be running in circles all day.</font><hr /></blockquote><font size="" face="">I was going to say something about this, but Derek already hit the nail on the head.
</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">There will be at least two UBBThreads boards for Threads users, UBBDev and UBBDesign, where users can meet, discuss product development, test the board, etc.
I apologize for the inconvenience, but expect that we'll be able to deliver a much higher level of service and support for all of our products from this board on our site. I hope you understand.</font><hr /></blockquote><font size="" face="">Rick said the purpose of selling to Infopop was so that he could spend more time on development because Infopop would cover customer support etc. Now it seems that Threads users are basically being pushed off to UBBDev and UBBDesign where they'll receive support from Rick and other Threads users instead of Infopop. So, what was the point?
Bill - sorry to be unclear. Support will always be available via this very customer support forum, phone, support ticket, email, etc. You'll notice that Rick spends LOTS of time here!
In addition, there will be (I think) three boards available to feature the product, discuss development, design etc. While we hope that the Threads community will come to call this forum home, there will be a number of places for them to interact on the UBBThreads software.
In addition, in short order, you'll notice the benefit of Rick's focus on development/coding in the form of additional features and functionality of the Threads product.
Michael, I don't think you were unclear. But, as a practical matter, since most Threads users would much rather use Threads than OT, Threads users will probably turn to this forum only as a last resort. People will go to ThreadsDev or UBBDesign when they have a problem or suggestion. So, unless InfoPop support people are going to provide support on those forums, Threads users will be getting support from Rick and other Threads users, not from InfoPop. We're pretty much where we started before the buyout. Anyway, if you post a reply to this I probably won't see it. I'll be spending my time on ThreadsDev now that it's open...
I haven't noticed a pop-under for that site (although I totally agree that ubbdev and ubbdesign shouldn't have them... as if Infopop can't afford to provide hosting for those sites. Sheesh!). Give it a shot:
