UBB.threads PHP Forum Software Community Forums UBB.threads 6 Version 6 Support Big problems with updating concerning Language files.

My company forums, which runs UbbThreads version 6.3 and I'm trying to update the forums to 6.5. Now, I have tried this about 25 times (no less), and every time I try to update, I always run into road block at the language update portion of this update, and each time yield a different error. Before you ask if I have uploaded all files properly, yes, that's what I live for, I practice to perfection the art of uploading the necessary files from Infopop.

Originally, there are roughly 12 language files in the Languages directory because we have a need to support these languages. During the update process I had to run all the altertables to bring the board up to 6.4.1 to continue to the upgrade page, and that went kinda smoothly, with the exception of some sql errors. When come to the Language update, after having verified all permissions are set to allow ISUR_<name> full permission of the directory, I click on "Update My Language Files". That, of course didn't go very far, with the update telling me that it didn't have permission to the "Admin" folder of various languages, and some other .php files, that didn't exist anywhere in those folders.

So what did I do? I deleted all the language folders, save for the English language (because that's the only folder that has the proper folder structure required) and tried to continue, and very reliable, it gave me error. So what I had to do was just delete everything in the language folder, and upload just that English folder from the upgrade download. Again, some of the time, it'll give me errors, but did update, other times, it told me that I need to include $ubbt_lang['PHRASE'] = "Use quotes around a phrase to search for a phrase. Use spaces around the word to match the exact word. Example \" word \""; in a searchtips.php file, but didn't really tell me where to place the command.

I don't think you guys want to read about the rest of my experience with UbbThreads, but, if you know what might have caused the problems, please clue me in. I know I'll have some not very pleasant dreams about UBBThreads tonite. I've aslo contacted Infopop, but seems I cannot get a straight answer despite having access to look at the all file structures. Help?

On a further note, I did not touch this forum since Infopop performed the update to version 6.3, which is its current state (well, besides the normal admin stuffs). Since this just got dropped in my laps about some months ago, I don't even know where to begin to look.

I have contacted Infopop tech support, and basically, you guys wanted to perform the update remotely. That's fine, but I want to know exactly what was done, and how, so I won't run into the same problem in the future. Seems like that option is limited, so we're back to square one, which is an unupdated forum.

Is your support ticket still open on this? If so then we'll need to continue addressing this from within the ticket so we aren't going over the same thing here.

[]Is your support ticket still open on this? If so then we'll need to continue addressing this from within the ticket so we aren't going over the same thing here. [/]
Yes, 1100103185-HZ9XD. And there's another problem with the board's inability to display Unicode added to the ticket as well. Thanks.

Seine.

Actually, I just check the status of the ticket, and it's closed. I had since then added a related question to the ticket, I did not want to start another ticket for a related problem; before, I had the option to reopen, I guess that's disabled. Could you please reopen the ticket? Thanks.

Seine.

My apologies...this ticket was not closed intentionally and you should have had the ability to reopen as long as it was within 14 days and it appears to have been closed between 12/10 and today. I have reopened the ticket so that work may continue.