Chuckee -
Asking for FTP & board access is standard policy. Without the information, we can not investigate the bug as you see it - we can only investigate the but as we see it - which in many cases, might not be at all. In MANY cases, certain bugs only appear on certain systems or with certain environmental variables and it would be utterly impossible for Infopop to duplicate every server & environment configuration available. If you'd like to help us by reporting this as a bug, we'd sure appreciate it. If you'd like to submit a ticket to discuss the bug or the situation, please feel free to do so - you can put it to my & Charles' attention.
