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Well not sure I would agree on the "Best Support in the Industry"

They offer to let you have either v4 or v5 of PHP and MYSQL but they don't ask you during signup
So I create a ticket to switch my site to PHP 5 and MySQL 5 on Dec 30
It's now Jan 4 and they close the ticket and say it's ready.
I logon and it's PHP 5.16 instead of 5.20 but oh well, then I look at MySQL and it's at 4.1.21-standard-log

I suppose being part of the BEST means you can't understand upgrading both to 5.x

.