The path will vary with your install actually, try using:
/whitneyportalstore.com/cgi-bin/ubb/Members

Sometimes in a chrooted enviroment things can use a full (standard) url vs a local url; and sometimes it can be the complete opposite; it can honestly vary due to how things are configured.

I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
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