Trying to diagnose importer issues over the forums is a bit of a pain. We rarely end up needing advanced support, and I don't think we've ever charged for diagnosing/helping with an importer issue.
The reason it's hard to diagnose over the forums is out of all the upgrades I've done, I've never run into an issue, but I've helped a few people with problems and each time it turns out to be something different.
A basic support ticket is all we need at this point, no money involved at all.
