Yes, indeed, it is a good start. Let me ask a Newbie question here I didn't see discussed yet on the Wiki. I'll add any reply to your Wiki if you'd rather not do it yourself.

On other web sites one can submit questions by email and get any responses back by email, without the need to go to the web site. At my company's web site you can get the responses back by email automatically, but there is no way to reply or start a thread by email. Is this an inherent property of the UBB system, or did my company choose not to implement an email input option that is provided for the system?

There is some appeal to an all-email interchange for company sites with over-aggressive firewalls.