UBBCentral forums are only USER-TO-USER forums. There are never (or at least very few) public support posts by the actual software owners/developers posted this forum, although (when noticed) the owner does delete unfavorable posts -- such as this post you're now reading.
The last time the UBBThreads owner posted publicly, it was on November 29, 2013. The last time an official UBBThreads programmer posted, was a couple times in July 2014 and then again in September 2014 -- for testing a user-submitted fix to bug that has existed for many versions of UBBThreads.
That user-suggested bug-fix was implemented on this website, fixing the long-standing bug, but it still has not been officially released as part of official UBBThreads code. The last official UBBThreads code released was 7.5.8, on November 29,2013.
The owner of UBBThreads logs in to this forum every few months. He was online a few times in December 2014 (to delete unfavorable comments regarding software support) and again on January 2nd, 2015. It's now January 7th, 2015.
The UBBThreads (Brooks R Weisblat/UBBSystems) owner's UBBCentral.com account is -
https://www.ubbcentral.com/forums/ubbthreads.php/users/10804/ubbsystemsor direct contact information within the UBB Wiki is -
http://www.ubbwiki.com/wiki/view/66/ubb-systems.htmlIf you need the support you paid for, visit the "Support" link at the top of the page and file a Ticket.
https://www.ubbcentral.com/tickets/members.php?t=n
